job summary:
We are seeking a Salesforce Service Cloud Lead Developer with 5+ years of hands-on Salesforce design and development experience to support enterprise Service Cloud and Omni Channel capabilities. This Chicago-based role will lead solution design, configuration, custom development, and technical delivery for service operations, case management, routing, integrations, and user experience.
location: Chicago, Illinois
job type: Solutions
salary: $77 - 83 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Job Requirements - Job Summary:
We are seeking a Salesforce Service Cloud Lead Developer with 5+ years of hands-on Salesforce design and development experience to support enterprise Service Cloud and Omni Channel capabilities. This Chicago-based role will lead solution design, configuration, custom
development, and technical delivery for service operations, case management, routing, integrations, and user experience.
Key Responsibilities:
? Lead hands-on design, development, and configuration of Salesforce Service Cloud solutions.
? Design and implement Service Console, case management, Omni-Channel routing, queues, presence
configurations, skills-based routing, macros, quick actions, and related service features.
? Develop and maintain Apex classes, triggers, Lightning Web Components, Flows, validation rules, and
Salesforce integrations.
? Partner with business analysts, architects, product owners, and service operations stakeholders to refine
requirements and define technical solutions.
? Provide technical leadership through solution reviews, code reviews, release planning, and Salesforce
development best practices.
? Build scalable integrations with external systems using REST/SOAP APIs, platform events, middleware, or
approved integration patterns.
? Support QA/UAT, troubleshoot defects, document solution decisions, and promote high-quality releases.
Qualifications:
? Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent
practical experience.
? 5+ years of Salesforce development experience, including hands-on Apex, Lightning Web Components, Flow,
and declarative configuration.
? Demonstrated experience designing and implementing Salesforce Service Cloud solutions.
? Experience with Salesforce Omni-Channel, case routing, queues, skills, presence, Service Console, and
customer service workflows.
? Strong understanding of Salesforce security, data model, governor limits, integration patterns, and release
management.
? Ability to lead technical conversations with business stakeholders and translate requirements into scalable
solutions.
Required Skills:
? Salesforce Service Cloud, Omni-Channel, Service Console, and case management
? Apex, Lightning Web Components, Flow, SOQL/SOSL, REST/SOAP APIs
? Routing logic, queues, skills, presence configurations, service automation, and Salesforce security model
? Agile delivery, unit testing, release management, code review, documentation, and stakeholder communication
Preferred Skills:
? Salesforce Platform Developer II, Service Cloud Consultant, or Salesforce Administrator certification
? Experience with CTI, Knowledge, Experience Cloud, entitlements, SLAs, Field Service, or MuleSoft
? Experience leading developers or acting as technical lead in an enterprise Salesforce program
Desired Skills & Experience - N/A
qualifications:
Key Responsibilities:
? Lead hands-on design, development, and configuration of Salesforce Service Cloud solutions.
? Design and implement Service Console, case management, Omni-Channel routing, queues, presence
configurations, skills-based routing, macros, quick actions, and related service features.
? Develop and maintain Apex classes, triggers, Lightning Web Components, Flows, validation rules, and Salesforce integrations.
? Partner with business analysts, architects, product owners, and service operations stakeholders to refine
requirements and define technical solutions.
? Provide technical leadership through solution reviews, code reviews, release planning, and Salesforce
development best practices.
? Build scalable integrations with external systems using REST/SOAP APIs, platform events, middleware, or
approved integration patterns.
? Support QA/UAT, troubleshoot defects, document solution decisions, and promote high-quality releases.
Qualifications:
? Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent
practical experience.
? 5+ years of Salesforce development experience, including hands-on Apex, Lightning Web Components, Flow, and declarative configuration.
? Demonstrated experience designing and implementing Salesforce Service Cloud solutions.
? Experience with Salesforce Omni-Channel, case routing, queues, skills, presence, Service Console, and
customer service workflows.
? Strong understanding of Salesforce security, data model, governor limits, integration patterns, and release management.
? Ability to lead technical conversations with business stakeholders and translate requirements into scalable
solutions.
Required Skills:
? Salesforce Service Cloud, Omni-Channel, Service Console, and case management
? Apex, Lightning Web Components, Flow, SOQL/SOSL, REST/SOAP APIs
? Routing logic, queues, skills, presence configurations, service automation, and Salesforce security model
? Agile delivery, unit testing, release management, code review, documentation, and stakeholder communication
Preferred Skills:
? Salesforce Platform Developer II, Service Cloud Consultant, or Salesforce Administrator certification
? Experience with CTI, Knowledge, Experience Cloud, entitlements, SLAs, Field Service, or MuleSoft
? Experience leading developers or acting as technical lead in an enterprise Salesforce program
Desired Skills & Experience - N/A
#LI-NL1
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
![]()
Never miss an opportunity! Create an alert based on the job you applied for.
