IT Network Technician

Job#: 3018955

Job Description:

IT Network Technician

Contract length: 6+ months with potential for extension and conversion

100% REMOTE

Monday through Friday 10:30AM to 7:00PM Central Time

Job description, specific skills, experience needed & other valuable information:

Provide 2nd level network and telephony support which include delivery of services (ServiceNow\\ITSM) and working with our internal support teams to meet the enterprise business needs of customers.

This will include but is not limited to troubleshooting incidents, monitoring the network (cool alerts) providing escalation support for the first line Helpdesk to our Level 3 Network, Firewall, and Telephony (Avaya) Incidents.

The role will also include opening tickets with vendors\\carriers and hardware vendors for circuit outages and hardware failures.

This position may also perform low risk changes.

The following skills should be considered when submitting candidates for this role:

Working knowledge of routing protocols

Ability to interpret basic handshakes in a packet capture

Ability to understand application flows within a network

Experience in configuration of Cisco switches and routers

Experience with Juniper Mist

Experience in Palo Alto firewalls

Basic AWS/Azure cloud network knowledge

Experience in phone system administration

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.