IT Field Analyst

Duration: 5+ Months

Location: IL-Springfield

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As an IT Field Analyst, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

Responsibilities:

Provide consistent and satisfactory customer service to internal customers and colleagues, operating with a strong sense of accountability and integrity

Build relationships with internal customers, business partners, IT colleagues, and 3rd party vendors and suppliers

Follow all IT, Global Infrastructure, and team policies and procedures

Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations

Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions

Work with other IT analysts, engineers, and business stakeholders to do the following:

Understand and document the business case and how systems function end-to-end in the current state, focusing particularly on requirements and dependencies for infrastructure components or services

Assist with the design, upgrade, and monitoring of systems

Determine hardware required to support business systems and processes

Provide on-site technical support and issue remediation for core infrastructure, business systems, and operational technology at locations in the region as needed

Lead or co-lead work efforts that aim to deliver core infrastructure services

Lead technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades

Document use cases, business requirements, and system requirements

Coordinate staging, installation, and configuration of new or upgraded systems

Create diagrams and process flows

Document and process issues, enhancement requests, and feedback from business partners

Manage and resolve incidents and break-fix issues using ServiceNow

Procure new gear and hardware for work efforts using a standard enterprise purchasing system

Participate and collaborate with the Service Delivery team using Agile and Kanban

Recruit and manage Smart Hands contractors for on-site field work as needed

Qualifications:

High School Diploma (or equivalent)

2+ years of experience as a business systems or infrastructure analyst to include

Experience with infrastructure centric projects working with desktop, server, LAN/WAN and firewall technologies

Experience with firewall, router/switch integration, and implementation working with ISPs, vendors, and remote sites

Experience gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts

Preferred Qualifications:

Bachelor's degree preferred (Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or a related field)

2+ years direct or indirect project management or coordination experience on small to medium size technology initiatives, projects or work efforts

Experience with industrial automation systems, like Kahler Automation, including truck scales and kiosks

Experience working with Azure DevOps

Knowledge of system and network development methodologies including Agile

Knowledge of performance improvement methodologies including LEAN

Familiarity with O365, especially Teams, Visio and PowerPoint

Physical Requirements:

This role requires 30% travel, with occasional increases up to 50%

The salary range for this role is $105,000 to $150,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at