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Multimedia Support Specialist

Remote in Chicago, IL, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

On-site

Fitment

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Job Details

Skills

Managed Services
Customer Service
Relationship Management
Communication
Conflict Resolution
Problem Solving
Microsoft Office
IOS Development
Android
Service Management
Multitasking
Supervision
Computer Networking
Laptop
VoIP
Mobile Devices
Collaboration
Cisco TelePresence
Polycom
WebEx
Microsoft
Skype
Multimedia
Audiovisual
AV
Leadership
Technical Support
Break/Fix
Management
Videoconferencing
Bridging
Emerging Technologies
Productivity
User Experience
SAP BASIS

Summary

Our client is looking for a Multimedia Support Specialist for a 7-month contract in Chicago, IL 60606.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 7 Months
Required Skills & Experience

College diploma in a related field or equivalent practical experience.
3+ years of experience in IT, AV support, multimedia services, or conference room technology support.
Strong customer service and relationship management skills.
Excellent verbal and written communication skills.
Strong technical troubleshooting and problem-solving ability.
Proficiency in Microsoft Office applications.
Experience supporting AV/multimedia environments.
Hands-on experience with conferencing systems such as Cisco TelePresence, Polycom, WebEx, Teams, or similar.
Familiarity with Apple iOS and Android devices.
Experience with ticketing/service management systems.
Ability to multitask and prioritize in a fast-paced environment.
Ability to respond quickly to urgent and ad-hoc requests.
Ability to work independently with minimal supervision.
Professional presence when supporting executives and senior leadership.

Desired Skills & Experience

Experience supporting executive boardrooms or conference centers.
Exposure to networking concepts related to conferencing systems.
Knowledge of hybrid meeting room technologies.

What You Will Be Doing Daily Responsibilities

Provide day-to-day support, maintenance, and troubleshooting of multimedia and AV equipment in conference centers and meeting rooms.
Set up, operate, and test audiovisual systems, including:
- Flat panels and projectors
- Internal and external laptops
- Microphones
- VOIP / teleconference systems
- Video conferencing systems
- Mobile devices
Support collaboration platforms and conferencing technologies, including Cisco TelePresence, Polycom, WebEx, Microsoft Teams, Skype for Business, and similar tools.
Coordinate with external vendors, multimedia suppliers, and AV service providers.
Serve as liaison with business partners, executives, leadership teams, and distinguished guests for technical support during meetings and events.
Support highly confidential, time-sensitive, and high-profile meetings with urgency and discretion.
Troubleshoot system issues, software updates, break/fix incidents, and connectivity problems.
Manage video conferencing bridges and endpoint connectivity where applicable.
Track requests and incidents through ticketing systems.
Recommend service improvements, technology enhancements, and cost-saving opportunities.
Maintain awareness of emerging technologies that can improve workplace productivity and user experience.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 875952
Posted 6 hours ago

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