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Field Support Analyst

Indianapolis, IN, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

On-site

Fitment

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Job Details

Skills

AV
Training
Audiovisual
IT Operations
Management
Distribution
Computer Hardware
Collaboration
Technical Support
Remote Support
Customer Service
Microsoft Windows
Microsoft Office
Microsoft Azure
Active Directory
Communication
CompTIA
Microsoft
Customer Support

Summary

Audio-Visual (AV) Support Specialist
Location: Indianapolis, IN 46241 (Onsite)
Duration: 3-Month Contract

We are seeking an Audio-Visual (AV) Support Specialist to provide hands-on technical support for training events and end users in a fast-paced enterprise environment. This role is ideal for someone with strong customer service skills, desktop support experience, and a passion for solving technical issues.
Responsibilities

Provide on-site AV support for training sessions and events.
Troubleshoot and resolve audio-visual and technical issues.
Support deskside IT operations and respond to end-user requests.
Manage and resolve support tickets efficiently.
Assist with imaging, deployment, and distribution of hardware across multiple locations.
Deliver proactive, customer-focused technical support.
Collaborate with internal IT teams to ensure smooth day-to-day operations.

Required Qualifications

2-3 years of IT support or desktop support experience.
5+ years of customer service experience.
High School Diploma with relevant technical experience.
Hands-on experience with:
- Windows 11
- Microsoft Office 365
- Microsoft Intune
- Microsoft Azure
- Active Directory
- Device imaging and deployment
Strong troubleshooting and communication skills.
Ability to work independently and as part of a team.

Preferred Qualifications

IT certifications (CompTIA A+, Microsoft, or equivalent).
Willingness to learn new technologies.
Collaborative, team-oriented mindset.

Interview Process

Technical Phone Screen
Microsoft Teams Culture Interview

If you're passionate about technology and enjoy delivering exceptional customer support, we'd love to hear from you. Apply today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 881082
Posted 2 hours ago

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