US_ Workforce Enablement Professional I_CO

Indianapolis, IN, US • Posted 23 hours ago • Updated 11 hours ago
Contract W2
On-site
USD 29.00 per hour
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Job Details

Skills

  • Customer Focus
  • End-user Computing
  • Computer Hardware
  • Technical Support
  • GxP
  • Research and Development
  • Recovery
  • Productivity
  • Network
  • Laptop
  • Remote Support
  • Mobile Devices
  • Customer Service
  • Organizational Skills
  • Communication
  • Management
  • ITIL
  • IT Service Management
  • Fluency
  • Microsoft Office
  • Microsoft Excel
  • Microsoft PowerPoint

Summary

Job Title: IT Support Specialist
Location: Indianapolis IN (46256)
Duration: 12 Months with possible extension
Pay: $29/hr.

Responsibilities:
  • This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.
  • Assisting in projects around mobile, IT applications, and end user computing hardware.
  • Provide clear and timely updates to the project leaders
  • Digital Workplace Consulting
  • Presents complex technical information to a non-technical audience in a clear and easy to understand manner. Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.
  • Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit
  • Proactively approach business functions to understand their processes and suggest methods to increase productivity
  • Hands-on technical support and operations
  • Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
  • 2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)
  • Incident Ownership: Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.


Requirements:
  • Minimum of 2 years desktop support for PCs, laptops, and peripherals. Minimum of 2 years onsite support and remote support experience
  • Minimum of 2 years supporting mobile devices (Apple devices preferred)
  • High School Diploma required; Associates degree or Bachelors preferred
  • Valid Drivers license required
  • Outstanding customer service and organizational skills
  • Excellent communication and time management skills
  • Excellent working knowledge of the ITIL v3 processes in an IT service delivery
  • Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
  • Ability to lift 50 pounds
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 884846
  • Posted 23 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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