CRM System Administrator

Salary: $46,206.00 - $78,540.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 194184
Agency: State Museum Commission
Division: Administration
Opening Date: 10/16/2026
Closing Date: 11/1/2026 11:59 PM Eastern
Agency Specific Application Procedures:: All Applicants Must Apply Online
Class Code:: AM62
Position Number:: 61166569
Normal Work Schedule:: Other
Normal Work Schedule (Other):: Monday - Friday (8:30am-5:00pm); occasional evening/weekend support as needed
Pay Grade: TEC03
Hiring Range - Min.: $55,000.00
Hiring Range - Max.: $60,000.00
EEO Statement: Equal Opportunity Employer
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Are you looking to be part of an innovative team of professionals dedicated to telling South Carolina's diverse stories? As the storytellers of South Carolina, the South Carolina State Museum (SCSM) strives to share the rich natural and cultural diversity of the state through its permanent collections, programs, and exhibitions. The SCSM is the largest museum in South Carolina, stewarding over 1.1 million objects and specimens and welcoming 5 million+ visitors over its 37-year history. The museum has embarked on a renovation of 150,000 square feet of its exhibition, programmatic and collection storage spaces occupying four floors of a historic 1890s textile mill on the National Register of Historic Places. Come be a part of our team "reimagining" what the South Carolina State Museum can be for our next generation of visitors, students, and scholars.

The IT CRM Administrator (Entry-Level) supports the museum's mission by assisting with the operation, maintenance, and user support of the museum's Customer Relationship Management (CRM) and ticketing/database systems. This position helps ensure accurate visitor, membership, and donor data; smooth ticketing and program registration processes; and reliable performance of key museum systems.

This role is an excellent opportunity for an early-career IT professional interested in nonprofit or cultural-institution technology. The Administrator works under the direction of the Director of Information Technology and collaborates with Visitor Services, Education, Development, Marketing, and other museum departments.

Responsibilities

• Assist with the daily administration of CRM and ticketing systems, including configuration, user permissions, and data entry standards.
• Support museum staff by answering system-related questions, generating routine reports, and assisting with data cleanup tasks.
• Help set up exhibitions, programs, events, and ticket types in the museum's ticketing system.
• Perform first-level troubleshooting for CRM, ticketing, and database issues; escalate more complex issues to senior IT staff as needed.
• Maintain data accuracy through record review, deduplication, and data quality checks.
• Assist with documentation, user guides, and training materials.
• Participate in testing for system updates, new features, and upgrades.
• Support cross-departmental needs related to ticketing, membership, attendance data, donor information, and program registration.

Minimum and Additional Requirements

• A high school diploma and work experience in systems development and maintenance, technical support, or the support of database management systems. A bachelor's degree in a related field may substitute for the required experience.
• Associate or Bachelor's degree in Information Technology, Information Systems, Museum Studies, Business Administration, or a related field (or equivalent relevant experience).
• Basic understanding of databases and data structures.
• Strong communication skills with the ability to assist nontechnical users.

Preferred Qualifications

• Experience with CRM, ticketing, or donor-management platforms such as Tessitura, Altru, Blackbaud, Salesforce, or similar systems.
• Experience working in a museum, cultural institution, nonprofit, or customer-service-focused environment.
• Foundational knowledge of data management, reporting, or system workflows.

Additional Comments

• The successful candidate will demonstrate reliability, initiative, and a strong interest in supporting the museum's mission and visitor experience. Some evening or weekend support may be required for special museum programs or events.
• This position requires the ability to sit, stand, lift up to 50 lbs occasionally, and move between office and museum public spaces as necessary.
• Applicants indicating college credit or degrees may be required to provide official transcripts upon request.

Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Do you have an Associate or Bachelor's degree in Information Technology, Information Systems, Museum Studies, Business Administration, or a related field (or equivalent relevant experience).management systems or bachelor's degree in a related field that may substitute for the required experience?

• Yes
• No

02

Do you have a basic understanding of databases and data structures?

• Yes
• No

03

Do you have a foundational knowledge of data management, reporting, or system workflows?

• Yes
• No

04

Do you have experience with CRM, ticketing, or donor-management platforms such as Tessitura, Altru, Blackbaud, Salesforce, or similar systems?

• Yes
• No

05

Are you able to work some nights and weekends?

• Yes
• No

06

Can you lift up to 50 lbs, stoop, kneel, crouch, or crawl and spend 50% of your workday standing and/or walking?

• Yes
• No

Required Question