Night Shift Agent

Remote • Posted 5 hours ago • Updated 5 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • IT Support
  • Help Desk Support
  • troubleshooting
  • ServiceNow
  • user support
  • communication skills
  • service desk operations
  • Issue Triage
  • Incident Management
  • SLA management
  • remote support
  • Ticketing Systems
  • Customer Support
  • IVR Systems
  • Call Handling
  • Telephony Support
  • Tier 1 Support
  • Problem Escalation

Summary

Job Title: Night Shift Agent

Location: Remote

Duration: long term

Job ID: 4CI -7546

 

Required Qualifications:

  • Provide Tier 1 service desk support by handling calls, emails, and service requests
  • Log, track, and manage incidents using ServiceNow or similar ticketing tools
  • Perform issue triage and escalate unresolved issues to appropriate teams
  • Troubleshoot basic IT, application, and access-related issues
  • Ensure SLA compliance and timely ticket resolution
  • Deliver excellent customer service and user support
  • Support IVR and telephony systems for call handling
  • Maintain documentation, SOPs, and knowledge base articles
  • Collaborate with cross-functional teams for effective issue resolution
  • Work in night/weekend shifts within a 24/7 support environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110479
  • Position Id: 7547-19796-
  • Posted 5 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

Today

Easy Apply

Full-time, Third Party, Contract

Depends on Experience

Remote

Today

Contract

Remote

11d ago

Easy Apply

Full-time

$60,000 - $75,000

Remote

22d ago

Full-time

Depends on Experience

Search all similar jobs