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Senior IT Desktop Support Specialist

Thief River Falls, MN, US • Posted 4 hours ago • Updated 4 hours ago

Contract W2

On-site

Depends on Experience

Dahl Consulting

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Summary

Title: Senior IT Desktop Support Specialist
Location: Thief River Falls, MN
Job Type: Contract (12 Months + possible extension)
Compensation: $30-$36/hr
Industry: IT Services
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About the Role
We are a staffing firm partnering with a global IT services provider that delivers managed technology support for a large, well-known manufacturing organization. They are seeking a Senior IT Desktop Support Specialist to provide hands-on, onsite IT support within a fast-paced production environment.
This role supports approximately 500 end-user devices and works closely with both onsite stakeholders and an offshore IT team responsible for escalated Microsoft 365 support. The ideal candidate is customer-focused, technically proficient, and comfortable working directly with end users in an enterprise or manufacturing setting.

Job Description
As a Senior IT Desktop Support Specialist, you will deliver deskside and workstation support for end users across the facility. You will handle break/fix incidents, device refreshes, and deployments while ensuring tickets are accurately documented and resolved in a timely manner.
Key Responsibilities:

Provide onsite deskside support for laptops, desktops, mobile devices, and peripheral equipment
Troubleshoot and resolve hardware and software issues, including break/fix and device repairs
Perform PC imaging, refreshes, and deployments using enterprise tools (SCCM)
Respond to and manage ServiceNow tickets through full resolution
Maintain accurate documentation, ticket updates, and status tracking
Resolve an average of 10 support tickets per week
Coordinate with offshore and senior IT teams for escalations, including Microsoft 365 issues
Deliver professional, courteous, and customer-focused support to onsite users
Assist with workstation setups, moves, and general IT support requests across the facility

Technical Environment

SCCM
ServiceNow
Microsoft Windows (laptops and desktops)
Microsoft Office / Microsoft 365
Enterprise IT and endpoint management tools

Qualifications
Required

Mid-level experience in IT desktop, deskside, or end-user support
Hands-on experience with hardware troubleshooting, device repair, and PC refreshes
Familiarity with ticketing systems (ServiceNow preferred)
Strong customer service and communication skills
Ability to work onsite in a manufacturing or large enterprise environment
Ability to lift 20 lbs or more as part of daily support tasks
Strong documentation, organization, and task-tracking skills

Preferred

Experience working in a Managed Service Provider (MSP) environment
Prior IT support experience in manufacturing or large-campus settings
Experience with SCCM imaging or deployment processes

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109792
Position Id: 29239
Posted 4 hours ago

Company Info

About Dahl Consulting

Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.

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Senior IT Desktop Support Specialist

Dahl Consulting

Dice Job Match Score™

Job Details

Skills

Summary

Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Company Info

About Dahl Consulting

Similar Jobs

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!