Salesforce Order Management Architect / SFOMS

Role Name: Technical Architect – SFOMS

Location: Indianapolis, IN (Remote)

Job Description:
We are seeking a Salesforce Order Management Architect to design and deliver scalable, enterprise-grade order lifecycle solutions using Salesforce Lightning Order Management, the Salesforce Lightning Platform, and a complex ecosystem of downstream systems. 
This role is ideal for someone who has real-world post-order experience—not just order capture—but has architected solutions spanning fulfilment, shipping, returns, refunds, payments, and customer visibility across multiple systems. You will serve as a technical and functional authority, guiding architecture decisions, leading integrations, and ensuring reliable, maintainable solutions across commerce, service, and operations teams. 
 
Manager Notes -

•             2-3 yrs of implementation of Salesforce order mgmt., order ingestion

•             integration with SAP and Oracle, tax, fraud etc.

•             any relevant order mgmt. cert is preferred

•             exp on overall architecture, working with webservices, APEX, lightning, API development etc.

•             leading the projects, client facing role, leading workshop with client

•             coordinate with offshore dev team, UAT test and go live

Key Responsibilities: 

• Order Management Architecture 

• Design end-to-end order lifecycle solutions including: 
  • Order ingestion 
  • Orchestration and routing 
  • Fulfilment and shipment 
  • Cancellations, returns, and refunds 

• Lead architecture and configuration of Salesforce Lightning Order Management, including: 
  • Order Summary 
  • Fulfilment Orders 
  • Delivery Groups 
  • Orchestration and exception handling 

• Ensure data consistency and resiliency when integrating upstream commerce platforms and downstream fulfillment systems. 

• Integration & Ecosystem Design 

• Own integration strategy between Salesforce and: 
  • Warehouse Management Systems (WMS) 
  • ERP systems 
  • Payment gateways (authorization, capture, settlement, refunds) 
  • 3PLs and last-mile carriers 
  • Parcel tracking providers 

• Design API contracts, canonical data models, and event-driven flows. 

• Support both synchronous and asynchronous integration patterns. 

• Troubleshoot and govern real-world integration issues (missing data, partial payloads, retries, idempotency). 

• Post-Order & Customer Experience 
  Architect scalable solutions for: 
  • Shipment and delivery updates 
  • Exception notifications 
  • Returns and RMAs 
  • WISMO (“Where Is My Order”) visibility 
  Enable event-driven updates for service agents and customer self-service experiences. 
  Ensure consistent post-order experience across B2C, B2B, and Service Cloud use cases. 

• Platform & Technical Leadership 
  Design Salesforce solutions using: 
  • Apex 
  • Flows 
  • Platform Events 
  • Orchestration 
  Govern metadata structure, environment strategy, and CI/CD pipelines. 
  Provide architectural oversight and design reviews for delivery teams. 
  Produce clear architecture diagrams, integration flows, and decision documentation. 

• Client & Delivery Leadership 
  • Lead solutioning sessions, architecture workshops, and technical discovery. 
  • Partner with business, commerce, service, and operations stakeholders. 
  • Translate complex technical concepts into clear, actionable guidance. 
  • Support estimation, planning, and delivery governance. 

Required Qualifications 
Salesforce Experience 
5–10+ years of Salesforce experience 
3+ years specializing in Salesforce Order Management 

Strong understanding of: 
• Lightning Order Management data model 
• Order orchestration and fulfilment patterns 
• Apex, Flows, and integration patterns 
• SFDX, Git, and CI/CD practices