Desktop Support Specialist

Jacksonville, FL, US • Posted 11 hours ago • Updated 5 hours ago
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • WINDOWS

Summary

As a Desktop Support Technician you will be the "face of IT" for a team supporting 800+ users (25 on-site, 800 remote). This role is transitioning to a high-visibility "Walk-up Bar" model. We are looking for a friendly, coachable, and tech-savvy professional who thrives on in-person interaction and remote troubleshooting.

Responsibilities
  • Provide onsite and remote desktop support for Windows users
  • Troubleshoot hardware, software, O365, Exchange, and endpoint issues
  • Support walk-up IT requests and ticketed issues (Jira Service Desk)
  • Assist users with varying technical skill levels (including hands-on support)
  • Perform basic Intune tasks (user/group lookups, remote sessions, endpoint support)
  • Maintain professional, customer-service-oriented user interactions

Must Haves:
  • Hands-on Windows desktop support experience
  • Microsoft Intune experience (required; surface-level acceptable)
  • O365 / Exchange support experience
  • Strong customer service and communication skills
  • Coachable, teachable personality; team-first mindset
  • Comfortable supporting non-technical and executive users onsite
Nice-to-Haves:
  • Jira Service Desk experience
  • Active Directory Experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10524239
  • Position Id: 1874
  • Posted 11 hours ago
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