DirectClient: Austin Energy(AE)
Solicitation Number: DAG2609
Title: Support Technician
Location: 4815 Mueller Blvd., Austin, Texas 78723
Duration: 8 months with possible extension
Last date for submission: January 29, 2026 (9.00 AM-CST)
Important Note: Resources are currently working remotely, but based on job requirements, candidate must participate in Team or WebEx meetings when required. Advance notification will be provided.
WORK DESCRIPTION:
The successful candidate will provide back-end support for Austin Energy s Safety Incident Management System (Cority), which is also used for other enterprise-level functions. The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions.
WORKER SKILLS AND QUALIFICATIONS
Minimum (Required):
Years Skills/Experience
8+ Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
8+ Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system.
Preferred (Optional):
Years Skills/Experience
1+ Experience in creating job aids and user/admin documentation for users of enterprise technology system
3+ Experience in using the Cority GX2 platform specifically.
3+ Experience providing advanced and escalated technology service support
1+ Experience with Microsoft Office 365
1-3 Provide professional technical customer service to users
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