Cority System Support Technician

WORK DESCRIPTION:

The successful candidate will provide back-end support for AE s Safety Incident Management System (Cority), which is also used for other enterprise-level functions. The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions.

WORKER SKILLS AND QUALIFICATIONS (Required)

Minimum (Required):

Years

8+ Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting

8+ Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system.

Preferred (Optional):

Years

1+ Experience in creating job aids and user/admin documentation for users of enterprise technology system

3+ Experience in using the Cority GX2 platform specifically.

3+ Experience providing advanced and escalated technology service support

1+ Experience with Microsoft Office 365

1-3 Provide professional technical customer service to users