Forward Deployed Engineer

Remote • Posted 1 hour ago • Updated 1 hour ago
Full Time
No Travel Required
Able to Sponsor
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Artificial Intelligence
  • Customer Experience
  • Generative Artificial Intelligence (AI)
  • Google Cloud
  • Telecommunications
  • Customer Engagement
  • Elasticsearch
  • Customer Facing
  • Google Cloud Platform
  • Orchestration
  • Workflow
  • API

Summary

Required Technical Skills

Gemini CX / Conversational AI

Required (primary platform – hands-on experience is mandatory):

·         Gemini Customer Experience (Gemini CX) – including hands-on experience across:

·         Agent architectures

·         AI agent development

·         Agentic workflow orchestration

·         Generative AI applications

·         Multimodal AI solutions

 

Customer Engagement Technologies

Baseline / working knowledge of one or more (not required to be deep expertise):

·         Customer Engagement Suite (CES)

·         Contact Center AI (CCAI)

·         Dialogflow CX

·         Dialogflow ES

·         Agent Assist

·         CCAI Insights

 

Core Engineering Competencies

Strong experience in:

·         Agent building

·         Backend integrations

·         Secure API architecture

·         Data pipelines

·         Telemetry

·         Custom tooling

Preferred Qualifications

·         Participation in Google GECX Bootcamp.

·         Google Cloud certifications.

·         Certifications related to:

o    Gemini CX

o    Customer Engagement Suite (CES)

o    Contact Center AI (CCAI)

o    Google Cloud Architecture

o    Google Cloud Development

·         Experience working directly with enterprise customers in a consulting or services environment.

·         Experience working in customer-facing technical roles.

Domain Experience (Preferred)

·         Telecommunications

·         Communications Service Providers (CSPs)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10121364
  • Position Id: 9078919
  • Posted 1 hour ago
Contact the job poster
AP

Arun Prasath

Recruiter @ Reveille Technologies
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