Position: Salesforce Business Analyst
Duration: 1 years
Remote work
Agency: MNIT/POST Salesforce
Description of Project
The Minnesota Department of Information Technology Services (MNIT) partnering with Peace Officer Standards and Training (POST) Board is seeking a vendor to rebuild POST’s instance of Salesforce that has been in place since 2015.
At a high level, the vendor will develop a comprehensive plan for a Salesforce business solution for POST program areas in Phase 1 of this project.
This work will include: the preparation of requirements documentation, workflow mapping, solution architecture, a risk assessment, and an implementation roadmap. The State reserves the right to amend the work order to include Phase 2 implementation services of this comprehensive plan.
The work is expected to be done remotely.
Mode of Interview
The State will conduct interviews for this solicitation. Interviews will be conducted via MS Teams with a short list of responders. The State expects the vendor’s Account Representative, Proposed Project Lead, and Proposed Technical Lead to attend the interview. The State reserves the right to remove a responder from consideration if the responder is unavailable for interview as requested by the State.
Project Schedule
- Anticipated Project Start Date: July 1, 2026
- Anticipated End Date: June 30, 2027
Key Responsibilities
- Conduct stakeholder interviews, workshops, and discovery sessions across POST business units.
- Analyze current business processes, workflows, pain points, and operational challenges.
- Document current-state and future-state business processes using process maps and workflow diagrams.
- Gather, validate, and document functional and non-functional requirements.
- Develop user stories, acceptance criteria, business rules, and process documentation.
- Analyze licensing, continuing education, misconduct reporting, payment processing, and public search processes.
- Identify opportunities to streamline workflows and improve user experience.
- Document integration, reporting, data migration, and security requirements.
- Support gap analysis between current and future-state Salesforce solutions.
- Collaborate with architects and project managers to define implementation priorities and roadmap recommendations.
- Assist in testing strategy, training plans, and user adoption activities.
Required Qualifications
- 5+ years of Salesforce Business Analysis experience.
- Strong expertise in requirements gathering, process modeling, and business process reengineering.
- Experience with Salesforce implementations involving Experience Cloud and Service Cloud.
- Knowledge of Agile methodologies and user story development.
- Experience creating BRDs, FRDs, process flows, and requirements traceability matrices.
- Excellent facilitation, communication, and stakeholder engagement skills.
- Experience working with regulatory, licensing, government, or public-sector organizations preferred.
These role descriptions are directly aligned with the RFP's Phase 1 deliverables involving discovery, requirements gathering, workflow mapping, solution architecture, security assessment, implementation roadmap, project planning, risk management, testing, training, and governance activities.
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