Information Services Technician

UniSea is seeking an Information Services Technician to support daily IT operations in Dutch Harbor, Alaska. This role is responsible for assisting with maintenance, installation, and configuration of computer systems, network (LAN) infrastructure, and Mitel phone systems. The technician will provide technical support to both local and remote users, troubleshoot system issues, and help ensure all equipment and systems are functioning efficiently to support company operations.

Key Responsibilities

•             Provide timely, professional, and courteous technical support; follow up with users to ensure issues are fully resolved.
•          Troubleshoot, repair, and maintain computers, phone systems, printers, POS systems and other related equipment.
•          Install, configure and support hardware, software, LAN systems, and workstations.
•          Assist with technical projects and support more complex system work as needed.
•          Coordinate with vendors for equipment maintenance and repairs.
•         Track and document service request and resolution in the ticketing system.
•         Perform system changes including adds, moves and updates to phone and computer systems.
•          Maintain and develop knowledge of company systems and stay up to date on technology.
•          Follow company policies related to IT security, virus protection, and safe equipment use.
•          Maintain organization and cleanliness of IT work areas and safeguard company equipment.
•          Support process improvements and help increase efficiency within the department.

Qualifications

Education:

·         High school diploma or equivalent required.

·         Two years of college or a vocational degree in IT related courses or equivalent related work experience required.

·         Technical training in computers, phone systems, electronics, and/or copiers required.

      Experience:

·         1-3 years of experience with maintenance and operation of phone systems, computers, and copiers is required. Previous experience with Mitel phone systems preferred.

·         1-3 years of troubleshooting, help desk, or IT support experience is required.

·         Demonstrated mechanical ability required

·         Ability to follow directions and complete tasks with minimal supervision

·         Must be able to work independently

·         Strong customer service skills required

·         Must demonstrate good hygiene

·         Good oral and written communication skills required

Working Conditions

·         Work is performed in both office and in food production facility environments.

·         Occasional exposure to industrial or outdoor conditions.

Pay & Benefits

·         Hourly Pay range: $18.97 - $24.66, depending on experience.

·         This is a full-time, non-exempt position and is eligible for overtime pay.

·         Medical/Dental/Vision insurance available after eligibility period is satisfied.

·          A variety of different voluntary coverages are offered – including AFLAC policies and additional life insurance for self and family members.

·         Flexible Spending Account (FSA) and Dependent Care Accounts are available after the eligibility period is satisfied.

·         401(k) plan and addition 3% employer contribution – after eligibility period is satisfied.

·          Employer paid life insurance.

·         Paid vacation, sick leave, and holidays.

Housing & Travel Benefits

UniSea provides free housing in company apartments at no cost to employees, along with daily meals. Airfare to Alaska is provided, and employees receive two round-trip flights for vacation.

About UniSea

Headquartered in Redmond, Washington, UniSea celebrated our 50^th anniversary in 2024. UniSea continues to be one of the world’s most successful processing facilities for fresh Alaskan seafood. Not only do we deliver consistent, high-quality products and services, we believe in providing the best experience in the industry for both our customers and employees. UniSea is “people first” company. That’s why you’ll love working for us!