IT Support Specialist

IT Support Specialist - Perm - Brandon, FL - $34.70- $52.10/Hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a IT Support Specialist in Brandon, FL

Role Description
We are seeking an experienced IT Support Specialist to join a dynamic and fast-paced team. This on-site role is responsible for providing hands-on technical support to internal users, ensuring timely resolution of hardware, software, and network-related issues. The position supports PCs, phones, AV equipment, IT peripherals, and infrastructure within the office and reports directly to the IT Support Manager.
Provide technical support for PCs, phones, IT peripherals, and office infrastructure
Document work thoroughly in the IT incident ticketing system
Respond to escalated incidents from IT Technicians or the Service Desk
Offer technical support during events, conferences, and meetings (on-site and off-site)
Assist with office administration activities and IT-related projects
Collaborate with internal IT teams on various initiatives
Respond to outages involving power, HVAC, and network systems
Participate in special projects and perform additional duties as assigned

Skills & Requirements

3+ years of experience in a corporate IT support role
Proficiency with Microsoft Windows 10 and Microsoft Office Suite (especially Outlook and Word)
Experience supporting Cisco VoIP systems and voicemail
Familiarity with web conferencing platforms, particularly Zoom and Microsoft Teams
Experience with Apple and Android mobile devices and operating systems
Ability to configure and support printers and multifunction devices
Experience using ServiceNow or similar IT incident management tools
Strong network troubleshooting skills
General knowledge of server/network room operations (e.g., patching, racking, power/cooling evaluation)
Experience supporting audio-visual equipment
Strong customer service orientation and problem-solving abilities
Effective communication skills, both written and verbal
Ability to contribute to project documentation and team initiatives
Willingness to travel for business and work independently across multiple office locations
Ability to lift and move equipment up to 50 lbs
Availability to work on-site as required
Bachelor's degree in a relevant field
IT certifications such as ITIL Foundations, CompTIA A+, or equivalent experience

Benefits/Other Compensation:

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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