The Indiana University School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.
The Office of Dental Informatics and Digital Health (ODIDH) provides comprehensive clinical IT support and leads digital transformation initiatives at the Indiana University School of Dentistry.
To learn more about the impactful initiatives and advancements led by the Office of Dental Informatics and Digital Health.
Job Summary Department Specific Responsibilities
- Provides technical and operational support for clinical and imaging systems, ensuring reliable performance across patient care, education, and clinical operations.
- Troubleshoots system, workflow, and connectivity issues, supports system administration and maintenance, and collaborates with internal teams and vendors to resolve complex challenges.
- Contributes to documentation, training, and continuous improvements to enhance system functionality and user experience.
- Provides operational and technical support for clinical systems, imaging systems, and related technologies used throughout the Indiana University School of Dentistry.
- Troubleshoots software, hardware, workflow, and system issues impacting patient care, education, and clinical operations.
- Assists with system administration, maintenance, testing, documentation, training, and support activities.
- Provides technical support to faculty, staff, and students utilizing clinical systems and related technologies.
- Troubleshoots and resolves software, hardware, imaging, workflow, and connectivity issues.
- Supports the administration, maintenance, testing, and production use of clinical systems and applications.
- Assists with user account management, access requests, system monitoring, and routine maintenance activities.
- Works with vendors and internal teams to diagnose and resolve system issues.
- Creates and maintains standard operating procedures (SOPs), technical documentation, and knowledge articles.
- Develops and provides user training materials and end-user support.
- Assists with special projects as needed.
General Responsibilities
- Provides customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
- Troubleshoots and analyzes problems and bugs in applications and products.
- Supports the testing and production use of applications and products.
- Performs upgrades, releases, customization, and documentation of work according to team's established methodology.
- Collaborates with technical and functional business clients and teams within the central information technology organization.
- Assists in project planning, formulating objectives, estimating tasks, and evaluation of customer requests.
Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required- Bachelor's degree preferably in computer science, business systems, or related field.
WORK EXPERIENCE
Preferred- Some experience in customer and application support or related field.
- 1 year of experience supporting information systems and healthcare technology in a patient care, healthcare, or dental clinical environment is preferred.
- Familiarity with healthcare, dental imaging, or clinical information systems.
- Knowledge of healthcare privacy, security, and regulatory requirements.
- Experience with SQL reporting tools, and technical documentation.
SKILLS
Required- Proficient communication skills.
- Demonstrates problem solving skills.
- Ability to simultaneously handle multiple priorities.
- Demonstrates customer service skills.
- Quickly troubleshoots and resolves problems.
Preferred- Ability to follow established procedures and technical instructions.
- Ability to learn and support new technologies and systems.
- Ability to create clear and accurate technical documentation.
Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location IU School of Dentistry
Indianapolis, Indiana 46202
This is an in-person position.
Advertised Salary $55,000 to $60,000 per year. This is an exempt level position.
Work Hours Monday - Friday, from 8:00 a.m. to 5:00 p.m.
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family: Software/App, Admin & Analysis
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
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