Genesis10 is currently seeking an Application Governance & Service Management Engineer - Onsite position with a Global Financial Institution located in Charlotte, NC or Jacksonville, FL. This is a 12+ month contract opportunity. This role focuses on Application Infrastructure Technology (AIT) management, ensuring that registered applications maintain compliance with internal policies and standards. The position involves reviewing and documenting current workflows, managing risk for day-to-day operations, and identifying opportunities for process improvement and automation.
Responsibilities: - Document current and future state process maps to standardize and maintain end-to-end application management workflows and procedures
- Evaluate existing workflow processes to ensure clarity, completeness, and scalability across application governance and identify gaps
- Define and clearly document roles, responsibilities, and ownership across application management activities
- Explore automation opportunities for workflows
- Partner with Application Managers, engineering teams, and service management stakeholders to drive process adoption
- Extract, consolidate, and analyze data from multiple systems to extract trending for workflows
- Process data to provide actionable insights and support decision-making
- Collaborate with data analysts to align reporting, dashboards, and risk analysis outputs
- Support audit activities by ensuring processes are properly documented and governance standards are met
- Act as a key influencer to drive alignment and adoption of process improvements across teams
Requirements: - 7+ years of experience in process documentation, technical writing, or business process analysis
- Experience with Application / AIT Governance
- Experience with Agile tools such as Jira
- Strong analytical skills and expertise in tools (Excel, Power Query, Tableau and similar tools) for data extraction, manipulation, and analysis
- Strong documentation skills using visual mapping methods and document repositories, such as Visio, Powerpoint, Sharepoint, Confluence
- Strong experience creating clear, structured process documentation and workflow diagrams
- Ability to manage and work with data across multiple systems and spreadsheet-driven processes
- Ability to influence and collaborate with cross-functional stakeholders
- Strong organizational skills and attention to detail in complex operational environments
- Ability to drive clarity and structure in ambiguous or evolving processes
Desired skills: - Experience with Application governance and lifecycle management - policies, standards, processes, and systems
- Good understanding of Risk frameworks
- Familiarity with patch management and remediation workflows
- Experience supporting audits or working within risk/compliance frameworks
- Background working in technology, infrastructure, or engineering organizations
- Experience partnering with data analytics teams or working with dashboards and reporting tools
- Experience operating in environments undergoing transformation or process optimization efforts
Pay range: $60.24 - $68.24 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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