Genesis10 is currently seeking a Production Support Specialist for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. This role is critical in supporting Finance applications by ensuring the stability, resiliency, and scalability of production systems. The position blends traditional application support with modern SRE principles including automation, intelligent monitoring, AI-driven optimization, and continuous improvement.
Responsibilities: - Lead day-to-day production operations across platforms including Informatica, Oracle, and Unix-based systems
- Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk
- Monitor and manage batch scheduling and orchestration using Autosys, Quartz, or Airflow schedulers
- Own incidents: triage, root cause analysis, resolution, communication, and prevention of recurrence
- Support production Services functions, including: Incident/Problem Management, Change/Configuration Management, Release & Deployment Readiness, Capacity & Availability Management and Monitoring & Service Analytics
- Create comprehensive documentation, runbooks, and knowledge transfer materials
- Proactively identify production risks and drive incident, problem, and change management processes end to end
- Support heterogeneous environments that include Java applications, Unix shell scripting, Python, and Perl
- Ensure all production services meet SLA thresholds for uptime, performance, and incident response
- Use AI/ML assisted tools to optimize production processes, reduce manual intervention, and increase platform reliability
- Identify vulnerabilities and continuous improvement opportunities; develop metrics and operational dashboards
- Act as the escalation point between business, development, and technology teams
- Communicate production risks, incidents, and service impacts clearly to stakeholders
- Work closely with business partners to ensure alignment on priorities, readiness, and reporting requirements
Requirements: - 4-10 years of production support experience in financial services, preferably in regulatory reporting
- Strong technical skills in Informatica, Unix/Windows OS, SQL, Oracle, and scripting languages (Shell, Python, Perl)
- Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys/Quartz/Airflow)
- Expertise in incident, problem, change, and request management processes
- Experience supporting complex, real time, and batch oriented production environments
- Ability to work second shift and provide occasional off-hours/weekend support
- Experience adopting automation frameworks and AI based productivity tools
Desired skills: - Strong analytical, troubleshooting, and root cause analysis skills
- Experience with data analytics and reporting tools such as Excel, Tableau, or similar platforms
- Excellent written and verbal communication skills; ability to explain technical issues to non-technical partners
- Self-starter, innovative thinker, with ability to lead or guide team members
Pay range: $60.24 - $68.24 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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