Engagement Manager

Hi ,

Our client is looking for an Engagement Manager for a project in Portsmouth, NH and below is the detailed requirement.

Job Title: Engagement Manager

Location: Portsmouth, NH

Required Skills:

P&C Insurance Billing, Majesco Billing, Program Management, Client Engagement, Delivery Management, Billing Transformation, Agile/SAFe, Stakeholder Management

Job Overview:

• We are seeking an experienced Engagement Manager to lead and govern end-to-end client engagements within the Property & Casualty (P&C) Insurance Billing domain. The ideal candidate will have strong delivery leadership experience, deep expertise in P&C Billing operations, and proven experience managing Majesco Billing implementation, enhancement, migration, or transformation programs.
• This role requires a client-facing leader who can manage complex multi-workstream engagements, drive strategic delivery initiatives, oversee governance and financial management, and ensure successful execution aligned with business objectives, timelines, and quality standards. The candidate will work closely with client executives, architects, business stakeholders, and delivery teams to ensure successful billing transformation outcomes.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field with 13-15 years of overall experience.
• 5+ years of experience in Engagement Manager, Program Manager, or Delivery Lead roles.
• Strong hands-on experience in Property & Casualty (P&C) Insurance Billing domain.
• Proven experience leading Majesco Billing implementations, upgrades, migrations, or enhancement projects.
• Deep understanding of billing lifecycles including invoicing, collections, refunds, reinstatements, cancellations, and payment processing.
• Experience managing large-scale enterprise programs with multiple workstreams and distributed teams.
• Strong knowledge of Agile, SAFe, Waterfall, and Hybrid delivery methodologies.
• Experience in client stakeholder management, executive communication, and governance leadership.
• Strong financial management skills including budgeting, forecasting, invoicing, and resource planning.
• Experience working in consulting or System Integration (SI) environments is highly preferred.
• Exposure to integrations with Policy Administration, Claims, GL, Data Warehouse, and Collections systems is preferred.
• Majesco Billing certification or implementation leadership experience is a plus.
• Experience in billing modernization, cloud migration, or digital transformation initiatives is preferred.

Key Responsibilities:

• Develop, enhance, and maintain scalable enterprise applications using C#, .NET Core, ASP.NET, and Angular.
• Design and build RESTful APIs and backend services for enterprise applications.
• Collaborate with business analysts, architects, and cross-functional teams to deliver technical solutions.
• Work with MSSQL databases including queries, stored procedures, and performance optimization.
• Participate in code reviews, debugging, testing, and application performance tuning.
• Develop cloud-based applications following secure coding and modern development practices.
• Integrate third-party services, APIs, and AI-assisted development tools where applicable.
• Contribute to Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives.
• Ensure application scalability, reliability, security, and production readiness.
• Support CI/CD pipelines, version control processes, and deployment activities.
• Troubleshoot production issues and provide timely resolutions.