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Enterprise Desktop Engineer I

Mission, KS, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Laptop
Tablet
Mobile Devices
Emerging Technologies
Software Deployment
Patch Management
Microsoft Servers
Root Cause Analysis
Service Desk
Remote Support
Design Documentation
Operating Systems
Documentation
QoS
Knowledge Base
SAP BASIS
Service Level
Computer Hardware
Computer Networking
Training
Productivity
Technical Support
Management
Microsoft Operating Systems
McAfee
Wise Package Studio
Microsoft Deployment Toolkit
Windows PowerShell
Group Policy
USMT
MDOP
Microsoft SCCM
Configuration Management
Recruiting
Conflict Resolution
PDF
DRP

Summary

Position Title

Enterprise Desktop Engineer I

Broadmoor Campus

Position Summary / Career Interest:
We currently have an opening for an Enterprise Desktop Engineer I.

Responsibilities and Essential Job Functions

Creates and maintains operating system images for desktops, laptops, tablets and handheld devices including emerging technologies.
Creates and maintains software deployment packages for implementation using Microsoft System Center Configuration Manager and Wise Package Studio.
Manages enterprise patch management using Microsoft System Center Configuration Manager and Microsoft Server Update Services.
Performs analysis and implements software vendor and operating system upgrades and patches.
Monitors Enterprise anti-virus and proactively addresses reported issues.
Provides Tier III support to end users, Service Desk and Desktop Support teams providing both resolution and root cause analysis.
Mentors Service Desk and Desktop Support teams.
Design, document and implement best practice processes to delivery consistent automated operating systems and applications to the Hospital.
Functions as Subject Matter Expert (SME) for project needs and the needs of the end user.
Translates those needs into documentation and actionable items to deliver the required solution.
Proactively tracks and analyses the performance of the devices, identifies device problem areas, and delivers solutions to enhance the quality of service for the end users.
Shares knowledge, creates knowledgebase articles, creates best practices and shares with the HITS group.
Participates in the Hardware Standards selection processes; helping to select and maintain the current hardware, software and peripherals.
Assists in Hospital software license reconciliation on a recurring basis.
Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).
Maintains an ever increasing level of proficiency in hardware, software, networking and other technologies related to the ITS department.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Identifies opportunities to see where training needs would improve productivity within the department or within the Hospital
Participates in on-call and provides end user support during off hours, holidays and weekends.
Establishes and maintains effective working relationships with management, co-workers and end users.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate
Associates Degree or equivalent minimum of 2 year of experience in field
Experience with Microsoft Operating Systems
Less than 1 year experience with Microsoft Operating Systems

Preferred Education and Experience

Less than 1 year experience with McAfee, Microsoft System Center Configuration Manager, Wise Package Studio, Microsoft Deployment Toolkit preferred
Less than 1 year experience with Powershell, Group Policy, USMT, MDOP and Roaming Profiles preferred

Required Licensure and Certification

Microsoft System Center Configuration Manager certification within 180 Days

Time Type:
Full time

Job Requisition ID:
R-53531

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112270
Position Id: f54ff699cfcc4e50235d637da16cb27f
Posted 3 hours ago

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