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Desktop Support Engineer

• Posted 1 day ago • Updated 3 hours ago

Full Time

Fitment

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Job Details

Skills

Information Technology
Scheduling
Reporting
Client/server
Mobile Device Management
Remote Support
Workflow
Customer Service
System Administration
Strategic Planning
Training
Break/Fix
Laptop
Educate
Microsoft Windows
OS X
IOS Development
Android
Operating Systems
Microsoft Office
Management
Printers
Audiovisual
Collaboration
VoIP
Wireless Communication
Network
Documentation
Computer Hardware
Technical Support
Disaster Recovery
Active Directory
Dragon NaturallySpeaking
DNS
Group Policy
Windows PowerShell
Scripting
IT Service Management
Healthcare Information Technology
CompTIA
Mobile Devices
Network+
Cisco Certifications
Security+
Microsoft
Health Care
Insurance
Health Insurance
Payments
Payroll

Summary

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule: Full Time

About Us - Information Technology (IT)

Flexible scheduling.
On the job training.
Gain exposure to new and advanced technology in the healthcare setting.

What You'll Do

Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.

Responsibilities

Travel between Freeman Health, Ozark Center, and affiliate locations for support, training, and implementation.
Provide break/fix support for desktops, laptops, mobile devices, printers, and endpoint hardware.
Install, implement, educate, and support Windows OS, macOS, iOS, Android, and other endpoint operating systems.
Support enterprise and clinical applications, and Office 365.
Coordinate with third-party vendors for escalations and hardware replacements.
Manage endpoint lifecycle, including replacements, upgrades, and implementations.
Configure, deploy, and manage printers and faxing technologies.
Support and maintain Audio/Visual tools, collaboration tools, and VoIP hardware.
Implement and support clinician technology in clinical settings.
Configure and support basic wireless and network settings.
Provide onsite and remote technical assistance to end users.
Develop standard configurations and documentation.
Coordinate hardware warranties with vendors.
Provide IT support for events, meetings, and disaster recovery.
Support Active Directory, DNS, Group Policy, and PowerShell scripting.
Document issues and resolutions in the ITSM platform.
Track and document assets and configuration items.
Provide on-call support as needed.
Perform other duties as assigned.

Requirements

Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below).

2 years of relevant work experience.

Comptia A+, or other preferred certifications listed within the first 120 days of hire (5 years of experience in similar role will be considered in lieu of A+).

Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices.

Demonstrated success translating business needs into operational requirements.

Preferred Requirements:

Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications.
3+ years of relevant experience in a Healthcare setting.

Freeman Perks and Programs

For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
Health, vision, dental insurance
Retirement with employer match
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Paid time off (PTO)
Extended Sick pay
Disability pay
Learning Center designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

#LI-DNI

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX187f50
Position Id: d5dc02e7348b1ca360fb0146b0e39240
Posted 1 day ago

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