NX / Teamcenter Support Engineer (PLM/CAD Helpdesk, Tier 2/3)
Career Innovator is partnering with a growing manufacturer of complex hardware to hire an NX / Teamcenter Support Engineer. You will be the frontline for engineering productivity across the Siemens NX and Teamcenter environment, resolving Tier 2/3 issues, identifying systemic gaps, and driving continuous improvements that keep engineers building.
WHAT YOU''''''''''''''''LL DO
- Resolve NX and Teamcenter issues impacting engineering workflows (Tier 2/3 support)
- Debug assemblies, drawings, and modeling issues
- Investigate Teamcenter data issues across Item, Item Revision, Dataset, and BOM structures
- Analyze system and client logs to identify root causes
- Troubleshoot release workflows, approvals, and ownership; resolve stuck or failed workflows and parallel process conflicts
- Correct part creation, template usage, and data-entry issues with engineering teams
- Diagnose client-side issues (cache, environment, SSO behavior) and distinguish system defects from user or configuration issues
- Support upgrades, patches, and environment changes, and maintain stability during high-usage engineering cycles
- Serve as primary support contact, providing clear, actionable guidance that resolves and prevents issues
- Develop SOPs, troubleshooting guides, and knowledge base content; improve ticket quality, SLAs, and escalation paths
- Identify recurring issues and drive root-cause fixes; partner with PLM and engineering teams on usability and UX improvements
- Transition manual fixes into standardized, system-enforced solutions
WHAT YOU BRING
- Hands-on experience with Siemens NX (modeling, assemblies, drafting)
- 2+ years working with Teamcenter data structures and workflows
- Experience troubleshooting PLM/CAD issues in production environments
- Ability to read and interpret NX and Teamcenter logs
- Strong understanding of engineering workflows and product structures
- Ability to distinguish user error from system or configuration issues
NICE TO HAVE
- Bachelor''''''''''''''''s degree in engineering, information systems, computer science, or a related field, or equivalent hands-on experience
- Experience with Active Workspace (AWC)
- Familiarity with release workflows and access control models
- Exposure to CAD standards, templates, and automation (Check-Mate or similar)
- Understanding of PLM integrations with downstream systems (ERP, MES)
- Background in advanced manufacturing or complex hardware
Keywords: Siemens NX, Teamcenter, PLM, CAD, Tier 2/3 support, helpdesk, application support, troubleshooting, Active Workspace, AWC, release workflows, access control, BOM, Item Revision, Dataset, Check-Mate, SOPs, SLAs, root cause analysis, engineering support, manufacturing
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