DOR: SW Coordinator

Join our team as a Software Standards and Service Request Process Coordinator, where you will have the opportunity to work in the vibrant city of Harrisburg, PA. This role serves as an assistant to the Employment, Banking and Revenue IT Delivery Center’s (EBR-ITDC’s) Software Standards and Strategy division chief.

This position is responsible for managing the full lifecycle of all EBR software, ensuring compliance and effective service delivery. Key responsibilities include:

• Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
• Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
• Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
• Tracking and provisioning of software licenses.
• Supporting the end-to-end management of all EBR software service requests.
• Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
• Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
• Facilitating software reviews/approvals at the delivery center and enterprise levels.
• Coordinating delivery center software standards management.
• Interacting with business representatives at the user and program level.
• Documenting current and target states for program area business capabilities and processes.
• Identifying opportunities to simplify customers’ daily work or improve customer satisfaction.

Must-have skills:

• Communicating effectively verbally and written skills.
• Good critical thinking skills, organized, enthusiastic about helping others.
• Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
• Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.