Mobile Billing Analyst

Overview

We are seeking a Mobile Billing Analyst to manage and optimize corporate wireless/mobile services across Verizon and AT&T. This role focuses on telecom expense management (TEM), wireless billing analysis, and mobile device lifecycle management to ensure accurate billing, reduce costs, and improve operational efficiency.

This is an ideal opportunity for someone with experience in telecom, mobility, or wireless account management who enjoys working with data, solving billing issues, and driving cost savings.

Key Responsibilities

• Manage mobile device and wireless line activations, including plan selection, features, and data optimization
• Maintain and reconcile inventory of mobile lines, SIM cards, and devices across carriers
• Perform wireless billing analysis and invoice reconciliation (Verizon, AT&T), validating charges, taxes, and surcharges
• Identify and resolve billing discrepancies, overcharges, and carrier errors
• Analyze usage and identify unused or underutilized lines; recommend and execute cost-saving actions
• Support telecom expense management (TEM) initiatives to optimize spend and improve visibility
• Manage device lifecycle (lost, stolen, damaged, inactive lines), including suspensions and cancellations
• Partner with carriers to handle billing disputes, credits, plan changes, and account clean-up
• Evaluate and recommend rate plan optimization and contract improvements
• Develop reporting on wireless usage, spend, trends, and cost-saving opportunities
• Translate complex telecom billing data into clear, business-friendly insights
• Support budgeting, forecasting, and audit controls related to mobile/telecom services
• Assist with reporting, presentations, and ad hoc telecom or mobility projects

Required Experience

• 2+ years with a major wireless carrier (Verizon or AT&T preferred) in billing, account management, or customer care
  OR
• 3+ years in telecom expense management (TEM), mobility management, or wireless account administration

Key Skills & Keywords

• Telecom Expense Management (TEM)
• Wireless Billing / Invoice Reconciliation / Billing Analysis
• Mobile Device Management (MDM) / Mobility Operations
• Strong understanding of wireless plans, rate structures, and carrier billing “gotchas”
• Advanced proficiency in Excel (pivot tables, data analysis, reconciliation)
• Experience managing large datasets (lines, devices, usage, spend)
• Ability to analyze contracts and recommend cost optimization strategies
• Strong attention to detail and data accuracy mindset
• Effective communicator with experience working with carriers and internal stakeholders
• Customer-focused approach supporting field teams and business users