Description
We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable desktop performance, and delivering responsive technical assistance. The person in this role will provide hands-on support for Microsoft Windows systems, user access needs, and service desk requests while helping keep workplace technology running smoothly.
Responsibilities:
Deliver front-line technical support for desktop, laptop, and peripheral issues reported by employees across the site.
Investigate and resolve Microsoft Windows 11 problems related to performance, access, software functionality, and general usability.
Manage incoming service desk requests, document work performed, and provide timely updates through the ticketing process.
Create, modify, and disable user accounts and permissions within Active Directory based on business needs.
Diagnose routine hardware and software issues and apply practical solutions to restore productivity quickly.
Set up, configure, and maintain end-user workstations to ensure consistent operation and compliance with support standards.
Escalate more complex incidents when necessary while coordinating with internal teams to drive issue resolution.
Assist with technical changes, deployments, or support activities tied to desktop environment updates when required.
Requirements
Experience providing help desk, desktop support, or service desk assistance in a detail-oriented environment.
Working knowledge of Active Directory for user account administration and access support.
Hands-on experience supporting Microsoft Windows 11 and general Microsoft Windows operating systems.
Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
Familiarity with managing and updating service desk tickets in an organized and timely manner.
Strong communication skills with the ability to support end users in a clear and effective way.
Ability to prioritize multiple support requests and respond effectively in a fast-paced setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03230-0013491755
- Posted 1 day ago
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