ISP Technician

Level 1 Help Desk Technician (Remote / Hybrid Options)

About the Role

We're hiring Entry-Level Help Desk Technicians to provide first-line IT support for a technology-focused organization that delivers broadband, managed services, and modern IT solutions to customers across the U.S. This role is a great opportunity to build hands-on experience in a fast-paced IT support environment while working with a collaborative, service-driven team.
As a Level 1 Help Desk Technician, you'll be the first point of contact for users experiencing technical issues, helping diagnose problems, resolve basic requests, and escalate more complex issues when needed.

Work Location & Setup

• Candidates may work fully remote or be local to select U.S. office hubs
• Training is 100% remote
• Company-provided equipment includes:
  • PC
  • Dual monitors
  • Headset
  • Keyboard and mouse
• Candidates must have:
  • Reliable internet connection (minimum 20 Mbps download / 5 Mbps upload)
  • Ability to hard-wire into their router using an Ethernet cable

Schedule Expectations

• Assigned schedules are 2nd shift
• Post-training schedules require working at least one weekend day (Saturday or Sunday; many schedules include both)
• Two consecutive days off provided during the week
• Attendance and reliability are critical performance metrics in this role

Key Responsibilities

• Respond to a high volume of IT support requests via phone, email, and chat
• Troubleshoot basic hardware, software, and connectivity issues
• Assist with:
  • Password resets
  • User account support
  • Software installations
  • Windows-related issues
• Accurately document all issues and resolutions in the ticketing system
• Follow established processes to escalate issues when appropriate
• Contribute to and leverage the internal knowledge base
• Deliver excellent customer service while maintaining professionalism and empathy
• Meet or exceed performance metrics related to quality, call handling, and productivity

Required Skills & Qualifications

• Comfort providing technical support in a customer-facing role
• Strong troubleshooting and multitasking abilities
• Working knowledge of Windows operating systems
• Excellent communication and customer service skills
• Ability to stay organized and detail-oriented in a metric-driven environment

Nice-to-Have Qualifications

Candidates who meet one or more of the following may qualify for a higher starting rate:

• Associate's degree or coursework in Computer Science or a related IT field
• Two or more IT certifications (A+, Network+, Security+, CCNA)
• Bilingual skills (eligible for a pay differential upon conversion)

Job Type & Location
This is a Contract to Hire position based out of Cedar Rapids, IA.
Pay and Benefits
The pay range for this position is $15.00 - $15.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.