DPP Tech is a technology consulting and staffing services company based in the San Francisco Bay Area. We offer benefits, including 401K, sick leave, and medical insurance, and provide direct payroll deposits via Paychex.
We are hiring HelpDesk Technician for a Government Client in Roseville, CA. This is a long term contract role and will be onsite 4-5days/week.
Looking for Junior and Senior Level candidates(0-8years experience)
Knowledge of:
Workstation and laptop computer hardware and operating systems
Standard business support software programs such as Microsoft Word, Excel and Outlook
Remote appearance system support for both internal and external parties
Basic functions of the audio video systems
Troubleshooting non-common problems on PCs, laptops and workstations
Configuration of advanced rules and functions in Microsoft Word, Excel and Outlook
Advanced remote appearance system support, including setting up Zoom, Teams and otherconferencing software as needed by the courtroom or other court functional areas
Advanced configuration and basic troubleshooting of case management system
Principles of creating images for new PC’s and Laptops
Configuration and deployment of printers and scanners
Level 2 help desk support: more advanced issues that general take more than 15 minutes but less than30 minutes (possibly escalated by a HDT Level 1)
Nice to have:
Certifications:
Help Desk Technician 1: The CompTIA A+ certification must be obtained within one (1) year of employment andkept current through the course of employment
Help Desk Technician 2: The CompTIA A+ and one of the following certifications are required to be eligible forLevel 2 of the series class:
Networking +
Security +
Interested candidates please share your resumea and contact details to discuss further.
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