IT Support Partner

Description
The IT Support Partner (ITSP) provides frontline technical support for approximately 800 end users across a large multi-building manufacturing campus. This role works independently on second shift, supporting users across a 1.8M sq. ft. facility with mobility aids such as tricycles and golf carts.
Key responsibilities include troubleshooting hardware and software issues, supporting Windows 11 devices, resolving smartphone and peripheral issues, maintaining Zebra printers, and updating all work in ServiceNow. This role requires lifting up to 75 lbs for equipment such as industrial printers.
The ideal candidate has a basic technology experience, strong customer service orientation, and the ability to work without direct supervision. A degree is not required; equivalent experience or military experience is welcomed.
Skills
Troubleshooting, Windows 10, Customer service, Active directory, Desktop, Support
Top Skills Details
Troubleshooting,Windows 10,Customer service,Active directory,Desktop,Support
Additional Skills & Qualifications
The IT Production Support Technician is responsible for troubleshooting and resolving technical issues on a wide variety of installed software and hardware at the Corporate / Manufacturing Site in Tyler, TX. The technical support analyst provides consultation, training, troubleshooting, and problem-solving to all internal employees and Production Operations.
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Tyler, TX.
Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tyler,TX.
Application Deadline
This position is anticipated to close on Apr 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.