Senior IT Support Partner

Description
The IT Support Partner provides advanced technical support and operational leadership for the Tyler, Texas campus. This role serves as the primary daytime technical resource, supporting end-user computing, infrastructure initiatives, system deployments, and IT operational readiness across a high-volume manufacturing environment.
The ITSP is responsible for escalated troubleshooting, frontline support leadership, and managing technical processes such as device imaging, software updates, license administration, and asset tracking through ServiceNow. In addition to daily support duties, this role plays a key part in technical project work, including new construction technology readiness, network infrastructure coordination, and equipment lifecycle planning.
This position demands strong technical acumen, excellent communication skills, and the ability to collaborate with cross-functional teams such as engineering, facilities, and corporate IT. A formal degree is not required-equivalent IT experience or military technical experience is highly valued.
Skills
Support, Troubleshooting, Windows 10, Customer service, Active directory, Desktop
Top Skills Details
Support, Troubleshooting, Windows 10, Customer service, Active directory, Desktop
Additional Skills & Qualifications
Provide advanced troubleshooting for escalated hardware, software, and network support issues
Perform device imaging and provisioning using Autopilot and related enterprise tools
Manage software installs, updates, patches, and license tracking via ServiceNow
Maintain accurate asset records and assist with inventory lifecycle management
Support and help lead technology components of construction, expansion, or infrastructure projects
Coordinate with network, engineering, and facility teams to ensure technology readiness
Document all work thoroughly in ServiceNow, following ITIL-aligned processes
Mentor and support second-shift IT staff as needed
Ensure technology standards and security policies are followed across the campus
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Tyler, TX.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tyler,TX.
Application Deadline
This position is anticipated to close on Apr 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.