Job Title: Salesforce Commerce Cloud Business Analyst
Location: Remote USA Preference near Plano, TX or Santa Clara, CA
Position: 12-Month+ Contract
Overview
TalentFish is casting a line for a Business Analyst Salesforce Commerce Cloud. This is a 12-month contract role in a remote U.S. location.
- This position exists to support a large-scale digital commerce transformation for a pharmaceutical client by bridging business needs and technical solutions across the Salesforce Commerce Cloud (Demandware) platform.
- The Business Analyst will play a key role in discovery, requirements gathering, and solution definition as the organization evolves its commerce ecosystem, including decoupling the commerce layer and implementing an integrated OMS and SAP landscape to support order capture and customer engagement.
- You will act as the primary liaison between business stakeholders, technical teams, and offshore resources.
What You Bring to the Role (Ideal Experience)
- Experience as a Business Analyst on Salesforce Commerce Cloud (Demandware) projects.
- Prior Salesforce experience within the Pharmaceutical industry.
- Strong understanding of B2B and B2C commerce processes, including digital storefronts.
- Experience gathering and documenting business and functional requirements for commerce platforms.
- Familiarity with headless/decoupled commerce architectures and modern digital ecosystems.
- Experience working with OMS (Order Management Systems) and SAP integrations.
- Knowledge of order capture, checkout flows, promotions, and fulfillment processes.
- Experience supporting customer engagement, loyalty, and personalization initiatives.
- Ability to facilitate discovery sessions, workshops, and stakeholder interviews.
- Experience working in Agile environments, including writing user stories and managing backlogs.
- Strong collaboration skills with technical teams, architects, and offshore developers.
- Excellent communication and documentation skills in a client-facing environment.
- Must be located in the U.S. and available for key meetings in varied time zones as needed.
Certifications in One or More of the Following:
- Salesforce Certified B2B Commerce Administrator
- Salesforce Certified Business Analyst
- Salesforce Certified AI Associate
What You'll Do (Skills Used in this Position)
- Lead and support discovery sessions to gather business requirements and define scope.
- Translate business needs into detailed functional requirements and user stories.
- Collaborate with architects and developers to ensure alignment between business goals and technical solutions.
- Support the design and implementation of Salesforce Commerce Cloud B2B and B2C storefronts.
- Document and analyze current and future-state business processes, particularly around commerce and order management.
- Assist in defining requirements for OMS integration and order capture workflows.
- Partner with stakeholders to enhance customer engagement, loyalty, and digital experience strategies.
- Support testing efforts, including UAT coordination and validation of business requirements.
- Maintain and manage product backlogs, ensuring priorities are aligned with business objectives.
- Act as a liaison between business stakeholders, technical teams, and offshore resources.
- Contribute to continuous improvement and optimization of commerce processes.
Compensation Information
The expected pay range for this position is $60 - $85 per hour, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The pay range provided is in compliance with applicable state and federal regulations.
All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
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