Technical Analyst

Job#: 3025573

Job Description:
Job Purpose

This position is responsible for providing technology analysis around a variety of routine to difficult tasks for initiatives and day-to-day support using the Agile framework. Employees in this position assist with documenting acceptance criteria, and contribute towards the creation of user stories and features. The incumbent provides business system support focused on investigating, supporting, analyzing and resolving application issues related to system functionalities. They identify process improvement opportunities, including technical debt and technical enablers, and are responsible for completing sprint commitments.
Job Responsibilities

List of general activities, duties and/or tasks typically performed within the job.

Perform sprint commitments in a professional job progression, managing personal workload and providing technical contributions within the Scrum team.

Work collaboratively with Scrum Team members, stakeholders, and management, striving for continuous improvement and continuous integration and delivery.

Assist in analyzing the needs of the business and initiative goals and objectives. Use technical concepts and techniques such as context diagrams and use cases to scope, communicate, and document acceptance criteria.

Understand established business rules governing the set-up of systems. Research system functionality and evaluate its use in support of initiatives requiring changes to products or processes or resolution to problems.

Provide system set-up for rules, tables, and fields in support of product, process, or technology changes; perform system maintenance in support of operational functions.

Design, generate, and analyze system reports to meet business needs, and maintain documentation as defined by business process, system, and product owners.

Understand production problems and offer alternatives for short-term and long-term solutions; identify process improvement opportunities to improve quality, enhance service, and eliminate non-essential tasks.

Assist in the development of training materials and maintenance of business system documentation; help with the delivery of business system training.
Job Requirements

Bachelor's degree in Business Administration, Management Information Systems, or equivalent professional work experience.

3+ years of related experience.

Demonstrated ability to effectively use and practice the Agile framework.

Ability to work on a Development Team and step outside of typical job duties to help the team complete Sprint or Kanban commitments.

Thorough knowledge of technical concepts, including business systems and processes, product lines, and understanding of company operations; ability to understand mathematical formulas and complex algorithms.

Demonstrated organizational, analytical, and problem-solving skills; strong planning skills with the ability to multi-task and work independently.

Strong oral and written communication skills; strong interpersonal and customer service skills with the ability to work with individuals from all areas and levels of the company.

Ability to create alliances and contribute to a high degree of teamwork and collaboration with diverse groups.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.