Technical Director--Account Delivery

Chicago, IL, US • Posted 15 hours ago • Updated 3 hours ago
Full Time
On-site
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Job Details

Skills

  • Customer Engagement
  • IT Management
  • Testing
  • Technical Direction
  • Software Design
  • Conflict Resolution
  • Problem Solving
  • Recruiting
  • Resource Planning
  • Collaboration
  • Management
  • Offshoring
  • Budget
  • Estimating
  • Communication
  • Mentorship
  • System Integration
  • Health Care
  • HIPAA
  • Leadership
  • Artificial Intelligence

Summary

We're seeking a Technical Director to lead account delivery for a high-impact client engagement, serving as the senior technical leader responsible for delivery quality, technical direction, and client success. This hybrid role combines hands-on technical leadership with delivery oversight, offering the opportunity to shape solutions, guide teams, and drive meaningful outcomes across multiple workstreams.
Responsibilities
  • Act as the primary technical point of contact for senior client stakeholders and maintain regular executive-level communication.
  • Own end-to-end delivery performance across scope, schedule, quality, and release readiness.
  • Set clear quality standards for delivery, including review practices, testing expectations, and release criteria.
  • Lead and support Technical Delivery Managers, Program and Project Managers, Architects, and Product Managers in day-to-day execution.
  • Provide final technical direction for solution design, architecture, and technology decisions.
  • Participate directly in architecture reviews, solution shaping, and technical problem-solving.
  • Resolve escalations quickly and effectively, both on the client side and within the delivery team.
  • Oversee responsible use of AI-assisted and agentic development approaches, including review and quality controls.
  • Coach and mentor team members to strengthen delivery capability and grow the account's talent bench.
  • Partner on staffing, resource planning, and coordination across onshore and offshore teams.
  • Collaborate on account margin, budgeting, estimates, SOWs, and change-order support.
  • Identify expansion opportunities during delivery and partner with commercial leaders to help shape future work.
Skills
  • 12-15 years of experience in technology delivery, including leadership roles such as Delivery Director, Associate Director, Senior Manager, or equivalent.
  • Strong technical background with the ability to evaluate architecture decisions and guide delivery with credibility.
  • Proven experience leading large, multi-workstream engagements and improving delivery outcomes.
  • Experience managing distributed teams across onshore and offshore locations.
  • Working knowledge of delivery budgets, margins, estimates, and change-order fundamentals.
  • Excellent communication skills with the ability to translate technical topics for both executive and technical audiences.
  • Demonstrated ability to mentor delivery managers, architects, and program/project leaders.
  • Hands-on experience with AI-assisted or agentic development in a delivery environment, including quality and risk controls.
  • Ability to travel to the client site at least monthly and as needed for important meetings.
Preferred Skills
  • Previous title of Director or Technical Director at a consulting or systems integration organization.
  • Experience in healthcare or another regulated industry with awareness of HIPAA and PHI handling considerations.
  • Experience working in an agent-orchestrated delivery model at scale.
  • Track record of contributing to account growth through trusted delivery leadership and solution credibility.

Horizontal is committed to building an inclusive workplace where diverse perspectives, experiences, and backgrounds are valued. We believe equity and belonging strengthen teams, improve outcomes, and help us deliver better experiences for our clients and communities.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 76952
  • Posted 15 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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Contact the job poster
CM

Chadd Mazzulla

Recruiter @ Horizontal Talent

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