Business Analyst/Consultant IV

Hybrid in Madison, WI, US • Posted 30+ days ago • Updated 8 days ago
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
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Fitment

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Job Details

Skills

  • Analytical Skill
  • Communication
  • IT Service Management
  • Process Management
  • Problem Solving
  • Document Management
  • Technical Writing
  • Business Process Management

Summary

Job Title: "Business Analyst/Consultant IV"

Location: Madison, WI (Remote within Wisconsin only)

Duration: Long Term

The target pay rate ranges between $35 - $38 Per Hour on W2

 

Hardware/Software Environment

  • ServiceNow ITSM

 

Key Responsibilities:

  • Service Request Development: Collaborate with business stakeholders to gather requirements; design, build, and test automated service requests and workflows within the ServiceNow Service Catalog.
  • ITSM Implementation: Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request), ensuring all system changes follow authorized governance workflows.
  • Platform Support: Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards.
  • Process Design & Documentation: Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability.

 

Qualifications:

  • Administrative/Technical Writing
  • Experience in Technical Writing and Documentation

 

General Competencies:

  • Excellent oral and written communication skills
  • Analytical/problem solving skills

 

Information Technology Applications:

  • Application Development and Support of CICS/DB2/COBOL/JCL
  • Mainframe Systems: Using Changeman, CNTL-M or the like
  • Web and client-server application development experience, including requirements gathering, design, coding, testing, implementation, and support
  • Mainframe Application Experience (SQL/COBOL/CICS/JCL/DB2)
  • Including Ability to identify and Create Test Data; Creating and Modifying Files and JCL in order to test the accuracy of System Modifications
  • Knowledge of Electronic Document Management, BPM, Workflow, and Scan/Capture software using products such as eDocs and Kofax Total Agility.
  • Analysis and Design of Mainframe Applications

 

Information Technology Architecture

  • Evaluate and recommend programming languages, design tools and applications
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: xorca001
  • Position Id: 157921
  • Posted 30+ days ago

Company Info

About Xoriant Corporation

Xoriant is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. From Tech Startups to Fortune 100 Enterprises, we enable innovation, accelerate time to market, and ensure client competitiveness across industries. Across all our focus areas – platform engineering, cloud, data & and AI, and Security – every solution we develop benefits from our product engineering DNA and culture of innovation. It also includes successful methodologies, framework components, and accelerators for rapidly solving critical client challenges. For 30 years and counting, we have taken great pride in the longlasting, deep relationships we have with our clients.

For further information about Xoriant, please visit our website

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