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Corporate - Customer Service Representative III

West Monroe, LA, US • Posted 3 days ago • Updated 2 days ago

Contract W2

12 Months

No Travel Required

On-site

$12 - $14/hr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Summary

Overview: Interacts with customers; gives information in response to inquires about accounts, products, and services. Typical Functions: Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90944144
Position Id: 8994475
Posted 3 days ago

Contact the job poster

Dev Kiran

Recruiter @ Synkriom

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