Hybrid: Sr. Manager Control Center IT Electric Distribution Operations

Must have Energy & Utility domain experience

Job Responsibilities

• Analyze project delivery and operations portfolio performance, recommending changes in investment and strategy to achieve goals. Brief IT and business leadership on current performance and necessary adjustments.
• Identify, analyze, value, and execute system investments in IT assets (applications and infrastructure) to meet service level expectations and compliance requirements. Manage the lifecycle of existing IT assets and retire non-performing assets.
• Support the identification, analysis, valuation, and execution of system investments in IT assets to enable new and transformational business capabilities.
• Provide and manage operational support and maintenance for enterprise system applications, including oversight of 24x7 operations support via on-call onshore and offshore teams.
• Recognize and prioritize the most important work to position the organization for future success.
• Accountable for management of project execution and operations & maintenance budgets, including strategies to resolve variances and reduce cost to meet budget optimization targets.
• Manage vendor contracts, enterprise license agreements, and relationships, including the administration of vendor software in production, forecasts, and renewals.
• Develop and manage service level agreements with business partners and peers.
• Implement best practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
• Ensure staff has the resources and skills needed to support all Grid Technology applications and assets, including cross-training team members to ensure depth of expertise.
• Ensure compliance with standards, regulations, and governance processes, including alignment with cybersecurity best practices, vulnerability management, and resolution of security patching related to owned applications, software, and infrastructure components.
• Facilitate intra-departmental collaboration and cohesiveness between areas of delivery and support.
• Demonstrate the ability to deploy multiple management disciplines and techniques synergistically, such as value management, human capital management, information management, optimization, performance measurement, communication, and governance.
• Accountable for the team’s administrative duties, such as quarterly/yearly reviews, time entry, training, expenses, etc.
• Contribute to the evolution of best-in-class DevSecOps practices within the Control Center IT organization and across the company.
• Increase maturity in ITIL best practices and align with the enterprise, including Change Management, Release Management, Problem Management, Work Management, and Incident Management.

Qualifications

Minimum Qualifications

• B.A./B.S. degree or equivalent work experience in computer science, information technology, engineering, or other relevant field required
• 8 or more years of experience in programming/systems analysis, project management, and/or IT strategy planning or other related area required
• Knowledge of utility business/industry
• Knowledge and demonstrated expertise in functionality of application systems specific to Electric distribution and transmission functional areas.
• Experience in supporting Grid & Control Center Operations for Applications like OMS/ADMS/SCADA
• At least 3 years in a people-leadership role

• Experience in SLA management process and ability to work with IT vendors/partners for developing and negotiating new services.
• Experience in collaborating with Enterprise infrastructure support teams involving Network support, Data Center, Security, Application monitoring, Integration support etc
• Excellent analytical and technical skills
• Excellent written and verbal communication skills
• Ability to foster a work environment in which individuals collaborate in pursuit of a common mission and mutual goals
• Demonstrated ability to develop and manage to budgets.

• Demonstrated ability to effectively navigate complex organizational, process, technical and political challenges

Desired Qualifications

• M.S., M.B.A., or advanced degree in business administration or computer science preferred.
• Proficiency in translating complex business issues and requirements into IT operations solutions.
• Ability to accurately estimate the financial impact of technology decisions.
• Ability to foster a work environment in which coworkers collaborate in pursuit of a common mission and mutual goals.
• Effectively navigate complex organizational, process, technical, and political challenges.
• Aptitude to explain necessary trade-offs and balances between immediate and tactical needs or issues with PG&E leaders.
• Knowledge in regulatory requirements for specific functional areas.
• Effective skills in influencing business leadership and management decisions and driving ownership and acceptance of change to the business.
• Very strong appetite to determine, drive, and manage required change.
• Certifications that demonstrate proficiency in ITIL, DevSecOps, Agile, and/or Project Management.