IT Field Technician

Hybrid in Boston, MA, US • Posted 6 hours ago • Updated 6 hours ago
Full Time
No Travel Required
On-site
$50,000 - $60,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • customer service
  • IT Support

Summary

Responsibilities:
  • Attending customer support requests via phone, email or in person.
  • Performing server and network troubleshooting remotely and on site
  • Doing application deployments
  • Follow change control process
  • Managing servers and network equipment
  • Document and follow procedures
  • Work on projects and tasks assigned in a timely manner
  • Be available for emergencies and scheduled tasks during off business hours
  • Be available for off hours on-call rotation.
  • On-site visits to client site as needed
Qualifications:
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: PTPx6jvmNOAbNYM
  • Position Id: 8929106
  • Posted 6 hours ago
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