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Amazon Connect Consultant @ TX

• Posted 3 hours ago • Updated 2 hours ago

Full Time

Travel Required

Fitment

Dice Job Match Score™

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Job Details

Skills

IVR
CCAS
Amazon Connect

Summary

Job Title: Amazon Connect Consultant

Location : Plano, TX ( Local to any JPMC office as in-person interview required)

Exp: 12+ Yrs

Duration: 1 Year contract Role

Job Description:

Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products
Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements
Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations
Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives
Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows
Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments
Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization
Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams
Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial
A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity
Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes

Best Regards,
Yogesh Bisht
Assistant Manager

VBeyond Corporation |

Note VBeyond is fully committed to Diversity and Equal Employment Opportunity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10209652
Position Id: 2026-229141
Posted 3 hours ago

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