AV Support Technician

• Ability to travel to remote locations
• Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
• Will be available on call support during weekends/ holidays as per request.

As a member of the Audio Visual (AV) Support team, the incumbent, with a minimum of 3-6 years technical experience managing staging and audio visual events and good understanding of AV devices (e.g Clickshare and Procom). Excellent and communication and problem solving skills.

RESPONSIBILITIES:

• Set up, operate, maintain and repair equipment used to enhance live events, such as microphones, video recorders, projectors etc. 1st level troubleshooting for all end user and AV devices in the conference rooms Ex.: Click shares, Procom, Phones. Install and maintain audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers. Hands and eyes support (deploy, rack, stack, patch, cable) of AV devices. Perform inventory management of equipment, wirings, and accessories to avoid any shortages. Does racking\stacking, rebooting, cabling and work on the instructions given by L2 teams. Provide excellent equipment services to meet client expectations. Perform equipment additions, removals, repairs, replacements and inspections. Prioritize and complete work orders accurately and timely. Provide technical assistance to other Technicians when required. Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Perform hardware inventory management of assets in stockroom and update of equipment status in Remedy. Coordinate and manage replacement of faulty parts under OEM support. Participate and support SWAT team activities in response to Incident/problem resolution. Timely conversion of Incidents to WO s Maintain adequate spares inventory at all time. Timely WO assignment to the appropriate support team as soon as spares arrive on site. Provide live webcast support to big forums and meetings as may be required Perform routine maintenance (e.g. restarting classic ClickShares, changing of projector bulbs) Replace worn out AV cables, liberty rings etc. Tidy up AV cabinets, AV equipment on table, VC units. Perform Software upgrade and test with the help of Calgary AV team. Create and maintain AV related end user documents. Create training documents/ Instruction manual for AV technology Provide quick training on using AV technologies (VC, Trios, 360 cameras etc.)