ZIO Technologies is a Maryland-based IT services firm supporting federal and state clients through staff augmentation and professional servives engagements. We specialize in Network and Infrastucture Engineering, Coud, DevOps, Data Solutions, and AI/ML. This role is a client-facing assignment supported and employed by ZIO Technologies.
ZIO is proud to represent the following job opportunity:
ZIO Technologies is an SBA-certified 8(a) and HUBZone, minority-owned small business specializing in cutting-edge IT solutions. We are a cleared company, enabling us to support sensitive and classified projects for Federal agencies. Backed by certified professionals with over two decades of experience, we deliver scalable and secure technology services across Federal, State, and commercial sectors.
We have an immediate need with one of our esteemed state clients for a Senior Help Desk Specialist. This position is on-site in Baltimore Maryland. Local candidates only.
The Senior Help Desk Specialist will:
- Provide IT software, hardware installation, maintenance, and support services.
- Resolve software installation issues on desktops, laptops, and mobile devices.
- Support end users both onsite and remotely.
- Provide telephone and online troubleshooting.
- Perform hardware configuration management, testing, upgrades, troubleshooting, and end-user support.
- Use ticketing systems such as JIRA, ServiceNow, or equivalent to track and resolve issues.
- Provide desk-side support including troubleshooting and replacing equipment.
- Apply diagnostic techniques, investigate problems, and recommend solutions.
- Maintain clear documentation of tickets and resolutions.
- Assist with inventory management of IT assets.
- Collect and report statistics on system issues, maintenance calls, and incidents.
- Provide daily and weekly status reports.
- Adhere to security, change control, and PMO processes.
- Work overtime, weekends, holidays, or off-hours as needed.
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