Helpdesk

Job#: 3023835

Job Description:

Helpdesk Technician Needed - Top Secret - Fort Meade, MD

We are looking for a Helpdesk Technician who provides second-tier support to end-users for PC, server, mainframe applications, and hardware.

Location: Ft meade, MD (On-site 5 days per week)

Pay: $35-40/hr

What we're looking for:

• Clearance: Active TS/SCI (CI Polygraph preferred).

Experience: 5+ years with a Bachelor's, or 10+ years of experience in lieu of a degree.

Skills: Proven experience building/maintaining Windows Servers and proficiency in UNIX.

Certifications:

Active: Security+ (or any IAT II or higher)

Active: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date.)

If you're open to learning more, please share your up-to-date resume, and I'd be happy to schedule a call this week!

• Degree:
  • Bachelor's + 5 years of experience

• Certifications:
  • IAT II 8570/8140 Baseline Certification Security+ or equivalent
  • Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date).

• Requirements:
  • 5+ years of relevant experience
  • Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success.
  • Knowledge of the principles, methods, and techniques used in network and systems administration and support.
  • Knowledge of related hardware and software.
  • Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
  • Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.
  • Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).
  • 1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.

• Responsibilities:
  • Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
  • Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.
  • Utilize: Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.