Support Engineer II

Job#: 3024032

Job Description:

Job Title: Support Engineer II

Location: Remote (EST Hours)

Length: 9 Months

Pay: $27-$31

THIS IS A 3RD SHIFT POSITION, MONDAY-FRIDAY: NIGHTS (MIDNIGHT - 8AM), ROTATING WEEKENDS AND HOLIDAYS

General Function

The position is responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. This includes troubleshooting operational issues, resolving problems, and escalating when necessary to ensure Service Level Agreements (SLAs) are met. The role also assists with deploying new software across test and production environments.

The position is accountable for identifying and managing risk by sharing ideas, raising concerns, and adhering to established policies and procedures. The role supports a positive customer experience by consistently acting with integrity and ensuring that actions align with the organization's risk appetite and operational standards.

Essential Duties and Responsibilities

• Monitor, support, and troubleshoot production schedules and workflows, including failures, performance degradation, and dependency issues, using various monitoring tools.
• Triage routine issues and take corrective actions to maintain system availability and minimize downtime.
• Ensure production schedules are completed on time and that issues are properly controlled and documented.
• Follow established operating procedures and recommend improvements to enhance service quality and operational efficiency.
• Develop a thorough understanding of production schedules, job flows, and service-level deadlines.
• Resolve moderately complex processing issues and delays.
• Complete checklists and turnover logs to support audit and compliance requirements.
• Assist with troubleshooting remote file and data transmission issues.
• Analyze recurring problems and recommend improvements to senior technicians or management.
• Assist in maintaining technical documentation and standard operating procedures.
• Provide daily support to end users and programming teams.
• Expand technical knowledge through daily responsibilities and available learning resources.
• Collaborate with senior staff and team members to complete assigned work.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in a related field, or 1-3 years of equivalent work experience.
• Strong communication and interpersonal skills.
• Knowledge of Tape Storage Management (TSM) or similar backup software.
• Working knowledge of automated mainframe or open systems scheduling tools, preferably IBM Tivoli.
• Experience with multiple hardware and software environments, such as Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
• Dependability and flexibility to work weekends and holidays in a 247 environment

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.