Helpdesk Analyst-W2-Albany,NY-Onsite

Role: Mid-Level Level 2 Help Desk Location: Albany, New York Duration: 24 Months Description Desktop support position that will respond to all service requests and document the details of a user request or issue. Duties Respond to all service requests. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. Document the details of a user request or issue, document the diagnostic

24 months experience managing support requests on a level 2 help desk, Hands on and End user oriented support 24 months experience resolving hardware and software issues and troubleshooting Window 11. 24 Months experience with the installation and support of O365 and Outlook in an enterprise environment. 24 months experience using Lansweeper, Remote desktop and Active Directory, all three are required. 24 months experience using ITSM service desks & ticketing systems. 24 months experience c

Job Title: Desktop Support Specialist Location: Albany, NY Desktop support position that will respond to all service requests and document the details of a user request or issue. Responsibilities Duties include, but not limited to the following: 1 Respond to all service requests. 2 Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. 3 Document the details of a user request o

Client DetailsAgency Name: NYS Department of HealthInterview : InpersonPhysical Work Office: 2168 Corning Tower, Albany, NY 12220Project/Program Name: ITS/DOH Dedicated SupportRequested Qualifications36 monthsexperience managing support requests on a level 2 help desk, hands-on and end-user oriented support.36 monthsexperience resolving hardware and software issues and troubleshooting Windows 11.36 monthsexperience with the installation and support of O365 and Outlook in an enterprise environmen