Technical Support Analyst (Contract-to-Hire)
This is an exciting opportunity for a skilled Technical Support Analyst to join a dynamic organization where you can make a meaningful impact!
What You ll Do
- Provide ~60% in-person support and ~40% phone, email, and chat support
- Participate in an 8-hour weekly help desk/phone rotation
- Resolve Level I Incidents & Service Requests; triage Level II/III issues
- Troubleshoot hardware, software, and network issues
- Validate resolutions with users and update the ITSM system
- Partner with infrastructure, security, applications, and governance teams
- Follow and support IT Security Policies and procedures
- Create and update knowledge base articles
- Contribute to continual service improvement initiatives
- Juggle multiple priorities without breaking a sweat
- Support offices in Catonsville & Clarksville; backup Baltimore & Easton
Work Details
This is a six-month contract-to-hire position. You will primarily support our offices in Catonsville, Annapolis, & Clarksville, and provide backup support to the Baltimore, White Marsh, & Easton offices. You must be able to work flexible hours as needed, be available on call when required, and occasionally work weekends. We usually work 3 to 5 hours overtime a week.
What You Bring
- 3+ years of technical support experience
- Strong Windows, MS Office, Active Directory, and network support skills
- Desk-side support expertise
- PC imaging, re-imaging, encryption validation, and app installation experience
- Hardware/software troubleshooting skills
- Excellent customer service, communication, and documentation skills
- Valid driver s license, clean driving record, reliable vehicle
- Ability to transport IT equipment between offices
- Willingness to use your cell phone for work communication
- Ability to pass a background check and drug test (excluding marijuana)
Benefits
Visionaire Partners offers a 401(k) with up to 4% match, plus medical, dental, vision, life insurance, disability coverage, FSA options, and more.
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