Aftermarket Service Transformation Domain Consultant

Position: Aftermarket Service Transformation Domain Consultant Position Type: Fulltime Location: 100% Remote /Detroit, MI 
Salary Range : $120,000-$140,000 a year 
10 - 20 years of experience 
Desired Skills : Service Now 
Job Description   
Must Have Technical/Functional Skill

• Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.

• Experience  in outcome centric models preferred

• Strong, 10+ years  experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.  

• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration. 

• Supporting and deployment of service / aftermarket management solutions.

• Strong communications and presentation skills are required.  Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements.  A strong understanding of Business Process Modeling is required.

• Provide leadership to the team that implements the developed solution. 

• 70% Client Interaction and 30% Leading Internal Team

• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.

• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.

 Roles & Responsibilities

• Lead teams in consulting and implementation projects

• Identify opportunities through business connects with clients and relationships in Client ecosystem

• Lead RFP responses and contribute

• Track emerging business models and trends for its applicability in manufacturing. 

• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

 Regards,           
Sajith Nair                         Ztek Consulting Inc             
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