IT Technician L2

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The IT Support Technician (L2) supports the efficient day-to-day operations of the IT department

by managing tasks such as computer setups, desk moves, and hardware inventory maintenance

while troubleshooting end user issues with network connectivity, software, and shared services

such as printers.

Responsibilities:
Provide onsite support for software and hardware related issues
Provide excellent customer service to end users who need assistance
Perform desk and computer moves, including setting up Windows, Linux, and macOS environments using Standard Operating Environment (SOE).
Troubleshoot basic connectivity issues and escalate unresolved issues to remote IT Support Team.
Setup and deliver laptops and accessories to new employees.
Act as single point of contact by recovering IT assets from employees who are leaving the company.
Calibrate monitors and assist with hardware shipping, tagging, and unboxing.
Maintain IT asset inventory and flag inventory needs with procurement.
Maintain accurate asset counts and assignments in Netflix's Asset Management System.
Handle daily walk-in support and administrative tasks.
Identify areas for IT environment improvements and suggest solutions.
Participate in stock audits and manage minimum inventory levels.
Ticket Management - triage, allocate, and resolve support tickets in line with standard SLAs
Provide support to Facilities and external vendors performing routine maintenance
Complete IT special projects, such as office moves and system migrations, as assigned to them

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.