ServiceNow Architect

Position: ServiceNow Architect (Hands-On)

Location: Louisville, KY (Onsite)

Duration: Long term contract

Job Description:

We are seeking a hands-on ServiceNow Architect to lead the technical architecture, configuration, and development of the ServiceNow platform with a strong focus on ITSM, ITOM, and ITAM. This role requires deep technical involvement and is not a Solutions Architect or pre-sales role.

The ideal candidate is someone who actively designs and builds within ServiceNow, owns platform architecture decisions, and works closely with infrastructure and IT operations teams in an onsite environment.

Responsibilities:

• Act as the hands-on technical architect for the ServiceNow platform
• Design and implement scalable ServiceNow architecture aligned with enterprise IT operations
• Perform hands-on configuration and development across:
• ITSM (Incident, Problem, Change, Request, Knowledge)
• ITOM (Discovery, Service Mapping, Event Management, CMDB)
• ITAM (HAM and SAM)
• Own CMDB architecture, data models, relationships, and data quality governance
• Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flows, and Workflows
• Lead and support integrations using REST/SOAP APIs and MID Servers
• Participate in upgrades, enhancements, and continuous platform improvements
• Provide technical leadership and code reviews while remaining fully hands-on
• Work onsite with infrastructure, operations, and IT leadership teams

Required Skills & Experience:

• 10+ years of hands-on ServiceNow development and architecture experience
• Strong expertise in ITSM, ITOM, and ITAM
• Proven experience with Discovery, Service Mapping, and CMDB design
• Advanced ServiceNow scripting using JavaScript
• Experience with Flow Designer and workflow automation
• Strong ITIL and IT operations background
• Must be comfortable working onsite and directly supporting operational teams

Preferred:

• ServiceNow certifications (CSA, CIS ITSM/ITOM/ITAM, CAD)
• Experience in large or complex enterprise environments