We are looking for Data and EOL Triage Analyst for our client in Montreal, QC
Job Title: Data and EOL Triage Analyst
Job Location: Montreal, QC
Job Type: Contract
Pay Range: $50.00hr - $55.00hr
Job Overview:
The EOL Certification Triage Analyst will support the end-to-end Technology End-of-Life (EOL) Certification and Triage process. The role combines Python and data automation, certification operations, ServiceNow EOL knowledge, and strong stakeholder engagement. The individual will be responsible for running and enhancing the Python-based process used to generate Excel certification templates for asset owners while providing training, guidance, and ongoing support to asset owners throughout the EOL Certification process.
Candidate Profile:
We are looking for a versatile technology and data analyst who can operate across both EOL Certification and Triage. The successful candidate should be comfortable analyzing complex datasets, investigating and resolving EOL issues, supporting ServiceNow-based processes, and working directly with asset owners to deliver training, explain EOL requirements, answer questions, and resolve issues.
The candidate should also bring an automation and continuous improvement mindset, identifying opportunities to simplify manual activities and apply technologies such as Python and AI where appropriate.
Key Responsibilities: Hardware and Software EOL Certification:
- Support the end-to-end execution of Hardware and Software EOL Certification activities.
- Act as a key point of contact for asset owners, providing guidance on certification requirements and the overall EOL process.
- Develop and deliver training to asset owners and other EOL stakeholders.
- Respond to questions and troubleshoot issues related to Excel certification templates, ServiceNow EOL functionality, and EOL processes.
- Work with relevant teams to investigate and resolve certification and data-quality issues.
- Maintain technical process and training documentation.
- Run, maintain, and enhance Python scripts used to generate Excel templates for EOL Software Certification.
- Validate certification populations, troubleshoot script and data issues, and ensure accurate Excel outputs.
- Analyze and reconcile EOL datasets using Python and Excel.
- Identify and implement opportunities to use Python automation and AI to improve certification activities, data validation, and analysis, while reducing manual effort.
Key Responsibilities: Hardware and Software EOL Triage:
- Identify hardware or software package instances and map these against Technology Asset Inventory (TAI) system ownership or confirmed Sub-Asset Type categories within our CMDB ServiceNow.
- Collaborate with the TAI owners to validate the hardware on which the software is installed.
- Resolve rejections of hardware or software TAI ownership or rejections of End-of-Life dates.
- Resolve third-party vendor dates which appear incorrect for mapped hardware or software.
- Create presentations and reports based on recommendations and findings.
- Work with executives and other business leaders across all regions to identify opportunities for improvement.
- Provide periodic management reporting on progress to key global stakeholders.
- Deliver education and awareness as needed about hardware or software end-of-life attributes.
- Collaborate with team members to collect and analyze data.
Required Skills:
- Advanced Excel and data analysis skills.
- Experience working with and reconciling large datasets.
- Strong communication and stakeholder management skills.
- Ability to develop and deliver training and explain technical or process requirements clearly.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to independently manage recurring operational processes with a high degree of accuracy.
Preferred Skills:
- Hands-on Python experience, including maintaining and troubleshooting existing scripts.
- Experience with ServiceNow and/or CMDB.
- IT Asset Management, Technology Asset Management, or EOL lifecycle management experience.
- Experience supporting certification, attestation, risk, or governance processes.
- Power BI reporting experience.
- Experience applying AI and automation to data-intensive operational processes.
Preferred Qualifications Experience:
- Bachelor s degree.
- Level 4 certification or equivalent experience.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
