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Salesforce Field Service Cloud (FSL) SME – Workforce Management (WFM)

Remote • Posted 7 hours ago • Updated 7 hours ago

Contract W2

Contract Corp To Corp

5 Months

No Travel Required

Remote

Depends on Experience

Axiom Global Technologies, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce Field Service Cloud
WFM
capacity planning
Salesforce Flows
FSL
Workforce Management
scheduling
routing
forecasting
optimization

Summary

Role name: Salesforce Field Service Cloud (FSL) SME – Workforce Management (WFM)
Work site: St. Louis (remote)
Duration : 5+ Months

Experience:

8–12+ years overall | 5+ years Salesforce Field Service Cloud

Role Summary

Seeking a Salesforce Field Service Cloud SME to support **Workforce Management (WFM)** initiatives for Client’s Field Operations. The role focuses on optimizing scheduling, dispatch, and technician productivity by aligning FSL capabilities with business needs.

Key Responsibilities

· Act as **SME for Salesforce Field Service Cloud** supporting WFM and Field Operations

· Gather and translate business requirements into FSL solutions

· Configure FSL components: Work Orders, Service Appointments, Scheduling Policies, Service Territories, Skills, and Mobile Workforce

· Align FSL solutions with WFM goals (capacity planning, utilization, SLA adherence)

· Partner with Field Ops, Dispatch, WFM, and IT teams

· Support Agile delivery, UAT, production issues, and continuous improvements

Required Skills

· Strong hands-on experience with **Salesforce Field Service Cloud & Service Cloud**

· Solid understanding of **WFM concepts** (scheduling, routing, forecasting, optimization)

· Experience with Salesforce Flows, automation, and integrations

· Excellent stakeholder communication and documentation skills

Preferred

· Telecom/Cable industry experience

· Salesforce FSL or Admin certification

· Experience supporting large-scale field technician environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: unitca
Position Id: 8969661
Posted 7 hours ago

Company Info

About Axiom Global Technologies, Inc.

Our vision is to be a Premier Business Partner to our clients across all our service verticals. We deliver a more complete and superior value to our clients than our competition. While growing in size and complexity, we remain agile to the ever-changing needs and expectations of our clients and employees.

Axiom s mission is to empower our clients become high-performance businesses by consistently delivering value; leveraging the power of Axiom s delivery capabilities across all service lines.

Attaining our vision requires that we continually evaluate our performance at every level of the organization. Innovative ideas and industry best practices are implemented quickly and monitored closely.

Our goals and aspirations are sustained by hiring and retaining a global workforce of the highest caliber. We regard our employees as our greatest asset and provide an ever enjoyable, yet challenging, work environment.

We remain committed to the professional and monetary growth of each employee, while expecting commitment to the Axiom business model in return. Sincere effort and superior performance is always encouraged, recognized and rewarded.

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